The Complete Version of the Mistreat by Nurses from years before 2012 and years beyond
PRINCIPAL ASSISTANT NURSE ROSNAH BINTE AZIZ, NURSE MANAGER HO SOO KIM, ASSISTANT NURSE NURDIANA, ASSISTANT NURSE KYI KYI WIN, HEALTH ATTENDANT DANA LACHMI, ASSISTANT NURSE THURGASINIY, HEALTH CARE ASSISTANT SELVI TAMIL, ASSISTANT NURSE VIKNESWARI "VICKY", ASSISTANT/STAFF NURSE PAO ZE NEM, STAFF NURSE MA WIN WIN MAR, STAFF NURSE MA HIANG MOE MYINT SHARON JOY, STAFF NURSE DONG JUN LI, ASSISTANT NURSE RAFIDAH BINTE NAZMUL HOQUE, STAFF NURSE LLAGAS GRACE COLOMA Health Attendant Annie Woo Suet, Assistant Nurse Nurhidayu, Staff Nurse Marisol G. Nonod AND COMMENDING NURSE MANAGER SISTER KRISHNAN DEVAYANI.
PRINCIPAL ASSISTANT NURSE ROSNAH BINTE AZIZ
26/6/2012 26 June 2012 Wednesday 8:37am
Ward 34A's Principal Assistant Nurse R B A's constant patient insult to L L Q, a patient in a bathing session in the bathroom in disgust and spat. L L Q replied "Huh?". This is the conversation that they have in the bathroom.
5/8/2012 5 August 2012 Sunday 8:45pm
34A's Principal Assistant Nurse R B A s teasing me that I can't go home and that she's happy I'm stuck in the hospital:
Again, Principal Assistant Nurse R B A taunted me again. Do we have a personal feud or what? She said "Oh! Your father scolded you just now like a child and you cried like a baby.", She said: "I want to go home leeeeave! I want to go home leeeeave!". "At least weekends I can go out! Weekdays I can go out!" *sings song*, *hums tune*, "La la la la la la", "But 9:30pm I can go back!.... La la la.", "Now you're under your uncle's control. I can complain more to him! La la la la la la!"
Is this right behaviour for a nurse? To tease and taunt a patient and giving her emotional stress? Not being able to go home is bad enough, moreso adding more oil and salt into a wound and situation. This kind of nurse should be sacked! Out!
12/8/2012 12 August 2012 Sunday 9:02pm
As I sit on my bed listening to what my patient-friend – J L W T tells me, I got jolted. She tells me that R B A the Principal Assistant Nurse showed her picture that she took of me when I was tied up to Jo in the IMH canteen when she came for her appointment. R B A told Jo: "Want to see Genevieve? Get tied by me?" Ruthless, heartless? As a government body, you can't do this kind of thing you know. You are a government body!
15/8/2012 15 August 2012 Wednesday 12:46pm
I saw Principal Assistant Nurse R B A roughly handled this 60 years old and above old woman - O G. She pulled her roughly by her arms, shouted at her, pushing her to another bed, "Sleep here!", "Ya! That's your bed!", "Ya la!" She did these when someone else - L S J is sleeping on that bed R B A is pointing to!
Is that the way to treat patients? Especially a helpless OLD lady who hardly can speak? Bully!
12/8/2012 12 August 2012 Sunday 9:12pm
I just witnessed R B A Principal Assistant Nurse climbing on top of Zh Z J the patient in order to tie her, she roughly man-handled her in pushing her face and pulling her legs.
RED FLAG!!! VIOLENCE! 15/7/2012 Sunday 7:57pm
Today on 15/7/2012 Sunday 3:30pm, C J H, a patient, gave me a cup instant noodle as a gift during tea break time at 3:30pm in the dayspace/pantry. Healthcare Attendant T S raised questions whether I can consume my cup noodle in tea breaks when I approaches her to cook it. Other people eg C J H had been allowed for cup noodles in previous days ie people have been eating cup noodles as a 'tidbit' for tea break, I said. Principal Assistant Nurse R B A came
along after hearing S T's question and TRIED TO SNATCH MY CUP NOODLES AWAY from my hand while CHASING me for it. I snatched the cup noodle away from her and so R B A went to ask Nurse Manager Sister H S K whether I could have the cup noodle. She went and complained into the Sister's room, I followed after her and as the magnetic door didn't completely close, I opened it, and asked Sister H directly "Sister H, can I eat my cup noodles now after tea break?"
THEN, here happens: Principal Assistant Nurse R B A PUSHED me like a big strong man tipping off a small boy with one hand, "Who says you can catch the door?," pushing me out from the door.
When confronted at the visitor's area with Sister H against R B A, R B A etorted "if I say nicely to you will you listen?", I replied: "Yes! I will! Surely!", "Are you sure?" "Yes?!".
You see, she hadn't even TRIED telling me politely - "Excuse me, please don't hold the door", instead she IMMEDIATELY PUSHED me. I am a patient, with the right if anyone dares to touch me with criminal force for no good reason, I have the right to take legal action against this small thing's' that nurses do to hurt us, emotionally or physically. No excuses. She admitted it too. ALSO, she said "Ha, ha, ha" when I entered the dayspace again, when I didn't succeed to get Sister Ho to reprimand her. Sarcastic? Sarcastic.
Then came dinner. Principal Assistant Nurse R B A refused to give me my stipulated dinner and gave it to G S C, another patient instead. R B A as been tirelessly complaining that I have been eating chinese food even though I'm eating malay diet (I ordered malay diet). BUT, she GAVE my malay diet food to a CHINESE patient! By right, as you always complained, these two diets are not to be criss-crossed! You are now crossing the line. I told her I want to eat my side dishes though I don't want to eat the rice. And she purposedly GAVE my malay food AWAY. To a chinese diet-ed patient too! I have no words to say.
Thank goodness as Nurse Manager Sister K D amended the situation, scolded R B A for giving my food away because she knows I always eat the side dishes but not the rice, gave me my cup noodles and a watermelon. How kind is Sister K! But how evil us Principal Assistant Nurse R B A I can't believe anyone could like her. She claims she can't give me my food if I want to eat the cup noodles for my dinner as she claims she can't give me my food if I want to eat the cup noodles for my dinner as she claims this is what NM Sister H said. But I was the witness there when Sister H came, SHE didn't say ANYTHING about that! She just said I could only eat my cup noodles during dinner time!
Time and time again these shows that Principal Assistant Nurse R B A shouldn't be a staff at IMH Ward 34A or even step into the grounds of NURSING in the first place.
This is a profession of GIVING, if I would like to eat both my cup noodle and my meat at the same time, then by all means freely give! Yet, they are so fussy and calculated about even giving one patient extra food. This is what service should NOT BE like! So calculative on how much should a person be given for food, so desperate to keep them from patients. That is why people, don't go to R B A's care! You have been warned.
Btw, did I mention, when I told R B A I'll make sure by all the deeds she's doing make sure she's sacked. And you know what she replied? "Okay, you wait long long". I don't want her to "wait long long", shall we? Make it a Reality.
22/7/2012 Sunday 10:27pm
Violence and chewing gum at work.
Nurses chewing gum while at work.
Please take action on these: Principal Assistant Nurse R B A and AN R B N H has ALWAYS been seen chewing gum while on duty. Are they supposed to look "cool" while doing that? Or trying to destress because they think that nursing is a stressful ordeal? Coming to conclusion: Nurses should stay professional and exude or maintain a working image which means eating your gum during your breaks and after work. Living gum-free working lives as an exemplary way of what image you portray to others.
--> I remember yesterday or two days ago - that's why I say Principal Assistant Nurse R B A is terrible! -Because a patient - S WENT inside the nurses counter and SAT there. AND R B A switched on a Malay radio channel for themselves to listen to, so loud I could hear it from my bed. It was about 8:30pm at that time. R B A lways scolds me whenever I step into the nurse's counter, but this example of behaviour shows that she's acting not judicially! She is biased, unprofessional, and -Terrible! Once, she would hug, elbow-hug patients, CERTAIN, (mostly Malays), patients only! And the rest, she would spare them and throw her fiery darts of hostility. She chooses which patients to like/love and she still got the cheek to ask them if they love her too. Terrible.
3/7/2012 Tuesday 3:41pm
I was sitting comfortably on the chairs in the dayspace/pantry. I was eating Tudor Gold Hazelnut chocolate bar and suddenly a patient F K H grabbed my chocolate bar, broke it into half and snatched it to her body. THEN Principal Assistant Nurse R B A said: "GOOOD!". She was standing by looking at this!
Good? I'll make sure it's good you get the management slap a reprimand across yr mouth.
Is that what a nurse should say? Especially when you see another patient snatching people's chocolate??!
9/8/2012 9 August 2012 Thursday 12:53pm
I saw the unspeakable. Nurses and allied healthcare professionals aren't supposed to take photos of people and things in the ward right? Sur, a patient was sitting on the nurses' counter because the nurses had allowed her to be there singing and moving to their handphone radio. As I was standing behind Principal Assistant Nurse R B A ehind the nurse counter's side glass partition, (and she doesn't know I'm standing behind her, able to see her every move), I saw clearly what R B A was doing: In a sleeping desk position, she took out her IPhone, entered into camera mode and took a picture of Sur while she was singing. Having fun? Or just breaking the promise? First she takes a picture of me, then she takes a picture of Sur, in out IMH shirts in IMH! In the wards! What absurd! I hope something would be done to her. Amz.
5/8/2012 Sunday 7:55pm
Next, when I got tied up today, due to some disturbed, aggressive and violent issues, Principal Assistant Nurse R B A stood from afar and it caught my eye! She held up her leopard print IPhone and took a video and a picture of me in this shirt and being tied up! It was so obvious and I am so definite about it because she held up her phone and stood there for a good few seconds, pointing the camera towards me, And when I looked at her and she noticed it, she shrugged uncomfortably and hastily remove her phone from that position.
It was very obvious and her reactions proved it. I hope the management do about this and her.
25/8/2012 25 August 2012 Saturday 12:38pm
This is the third occasion Principal Assistant Nurse R B A took a picture of me in the ward. She wanted to capture me with two watermelons in my tray! Saying that "Who gave me the permission to take two watermelons at one go?" That is not a valid reason to take a photo of me. I saw with my own eyes, she fixing the phone in a camera mode and aiming her IPhone camera to me, she took a picture of me! She later owned up in front of Nurse Clinicians F and N and was forced to delete the picture.
It is not a matter of whether she deletes the picture. It is a matter of professionalism and how the staff behaves. This behaviour gives me a bad impression of how a Principal Assistant Nurse should behave like.
27/7/2012 27 July 2012 Thursday -Friday 3:03am
34A's Principal Assistant Nurse R B A "Coffee with Uncle"
You know I can't forget the time, about 1/2 weeks ago, Principal Assistant Nurse R B A went and talked extensively to my third uncle Mr Rudy/Rudi Tan Seng Kok. My father's older brother. This is what she did: Rosnah to my uncle: "Can I talk to you later? Privately", after talking to me, while visiting me, Uncle said: "Ok, where's that nurse who wants to talk to me, I'm gonna have coffee with her". Then R B A urried towards my uncle and ushered him out of the ward, door by door. And when she's doing that you know what she did? She SMILED cheekily at me and gave me eye to eye with that cheeky smile for more than 5 seconds! So they went off to have their little tete-a-tete.
Seconds turned to minutes and minutes turned to a quarter of an hour, and then, half and hour. It's nearly dinner time and she hasn't been back yet. She finally gets back when they were serving out dinner halfway. My uncle is an uncle who calls me I look like a pig and I can't be a model etc and R B A akes it worst by talking to him, with that cheeky smile on her face, bad things about me that leaves a further bad
impression of me to my uncle that he wouldn't let my mum bring me home. And is she supposed to talk this long to my uncle? And behind my back too? Why can't they talk in front of me? Why do they have to talk in the lift lobby? or God knows where they went together.
So, Charge-Complaint - Nurses having 'private' and discreet talks with patient's family member when there is a chance to be open and transparent about it. And for making it more than a few minutes, forsaking their duties as a nurse. R B A being inconsiderate and rude when giving that kind of smile to me before pouring patient's rubbish to the relative. Said. Done.
8/8/2012 8 August 2012 Wednesday 9:00pm
34A's Principal Assistant Nurse R B A scrupulous methods to please a patient.
I see Principal Assistant Nurse R B A coming into the ward with a packet of chips in her hand, turns out to be Tao Kae Noi - a packet of seaweed. She beckons to patient Yeo YC: "Come Y C", walks to the counter and took from the packet one whole stack of seaweed and passed it to Y C. Discrimination? Is she supposed to just simply buy food for any-o-how patients with any-o-how
food at an any-o-how time? I have asked nurses to buy food for me and have asked for their chips at night but their answer to me to that was "no, who knows what will happen if we give food to you at night, you may even choke and we'll be responsible for it!" What an excuse-answer! And now I see R B A buying food for other patients, is this not going according to what they say then? Unfair? Unjust? Scrupulous.
19/6/2012 19 June 2012 Tuesday 7:50am
Then suddenly Sr AN R B A checked my toothbrush and asked me "Genevieve, where's your toothbrush?" I took it out from under my bed. Sister/NM H got into a fit and said "You're not supposed to keep toothbrush under your bed". R B A purposely framed me out in front of Sister NM Ho to prove I have the toothbrush. What absurd!
7/9/2012 7 August 2012 Friday 9:14pm
I went back to the nurse's counter and pass back my leg cream. Then R B A and R the nurses with patient Jo laughed. R B A said: "She wants my chips!", loudly saying, "She wants my chips!" pointing to the packet of potato chips on the table. She had asked me "Why are you asking for MY things?" while she freely gives others. She don't have to discriminate me!
5/8/2012 Sunday 7:29pm
At about 4pm today... So you see, here's the thing: We are not supposed to climb up the chairs to change the TV channel, however awful the TV channel can be. BUT, the funny thing is when I changed the channel from 8 to OKTO, Principal Assistant Nurse R B A CLIMBED ATOP of the chair TWICE to change the channel again! Now, if patients climb up the chair and they fall down, they would get tied up and there'll be a hoohaa about it. But when staff climbs up the chair and falls down? EHOR? Staff should set an exemplary behaviour and give an example from herself! This is terrible service shortcoming.
17 June 2010 Thursday 10 am
Experiences of Mistreat by Nurses in the hospital
For a file of record of activities conducted by nurses for patients,
I looked into that file and to my surprise, it states "Games – Passing Ball". – Conducted by Sr AN (Senior Assistant Nurse) R B A edited from Rhondah-wrong name 9 Feb 2012 7.29pm) Bte Aziz and AN R (it's not the malay R N H, it is an indian Assistant Nurse, who seems to be attached to ward 34A for that day only)
Because I have witnessed the conducted activity to be of the lower than sub-standard!
What I saw was, AN R(it's not the malay R N H, it is an indian Assistant Nurse, who seems to be attached to ward 34A for that day only): "Anyone wanna play ball?" No answer. *tossing the ball up and down* No one. Then a patient just came along and received the ball and tossed back.
AND, the worst thing is Sr AN R(edited name 9 Feb 2012 7.29pm) Bte Aziz was just sitting on her laurels and writing her daily charts for monitoring! And with this answer "Oh, no one wants to play, ah "
And you dare to record down you conducted A GAME of PASSING BALL? When there is no fun and joy to the patients there. There is NO PARTICIPATION or MINIMAL INVOLVEMENT. And in the first Fact is Sr AN R(edited name 9 Feb 2012 7.29pm) B A wasn’t even INVOLVED in CONDUCTING the Game!
Is there a unfair statement of activities conducted written down in black and white?
There will be Gen to fair that statement in black and white.
The file was opened up by Staff Nurse A C with me beside – inevitably looking at all the untrue black and whites. "What are you looking at?" replies Staff Nurse A C, covering her Staff Name Tag Card.
Charge-Complaint: Nurses writing down black and white of activities conducted that are actually not the expected professional standard.
11.11am
Sr AN R(edited name 9 Feb 2012 7.29pm) B A handed her some sweet & sour yellow chewable candy to Jurita – a malay patient sitting beside me on the blue resting chair drugged and drowsy.
And the thing is, She Approached Her. The Nurse Gave the Patient. And.. particularly……
All of a few moments, patients ‘rushed’ to Sr AN R(edited name 9 Feb 2012 7.29pm) B A to ask "Give me one". She gives.
But when I went up and presented my question to her, she said . "No."
I wonder, is this the first sign Singapore can’t get tolerance and acceptance with love Between Different Races.
It’s obvious da nurse cares for that race.
?!??
Charge-Complaint: Senior Assistant Nurse R B A of Purposed-Unfairness.
11.27am
Healthcare Assistant K n
– went to IMH’s foodcourt to buy a packet of Mee Rebus. As I saw her coming in to the ward from the outside with that packet of food. I’m not sure is that supposed to be though too…
Sr AN R B A gave that food and spoke to patient A. "This is for you" she whispers. I heard. A: *shocked* *pushing the food a little away from her*. But in the end, she and her food landed up together at the visitors’ area. Lunging away at that hard-to-get food in the hospital.
I saw that, I was like "OMG. Unfairness reveals. You know that patients like the rest are dying away with the lowclassed food at Wd 34A … Isn’t the nurses and HCAs being unfair?" It’s not trying to be unfair. It IS Infairness.
I burst. I followed A, walked, sat and asked her whether I could have a bite. The 10 days staying in a ‘C-class’ ward eating ‘C-classed’ food burst me.
Her bowl was full. She was very self-..ish. "Bu ke yi, wo bu share shi wu with beah ren de" = "No.. cannot.. I don’t share my food with others one." This is something I go "Are you sure? -.-" I persist.
Next second, Sr AN R B A strided into the visitors area where there are only me and A sitting. But she only said to me: "Go. Away." I replied: "Did she give you money for the food? Never? Yeah? And Sr AN R B A replied "IT’s My Own Money. I buy for HER. NoT YOU." I replied: "But why, that you buy for her only?!"
Charge-Complaint: Healthcare Attendant K and Senior Assistant Nurse R B A edited name 9 Feb 2012 7.29pm) of Unfairness/Indemocracy.
In my mind, I was thinking, "Bribery? Cos A always sitting at the visitor’s area, and I need her to open the door for me, rest at the visitor’s area is better than in the pantry! well if she is… ……"
And you know what the nurse did? "Get Off" *PULLED MY SHIRT, PULLED THE CHAIR, UP I GO PUSH SHE WENT. !
"You wanna go in or not" - Sr AN R B A(edited name 9 Feb 2012 7.29pm)
"WHY? A’s sitting down here and I Must go in?!" - Gen
"Because you’re disturbing her eating" – She talks in a horse’s voice, high pitched horse’s voice. - Sr AN R B A(edited name 9 Feb 2012 7.29pm)
"I am NOT! I’m just asking if she could give me some!" - Gen
"No, she’s not gonna give you some, it’s I bought it for her" - Sr AN R B A edited name 9 Feb 2012 7.29pm)
"STOP PULLING AND PUSHING ME!" – Gen
"Go! If not I’m gonna call the crisis ah! To TIE YOU" - Sr AN R B A(edited name 9 Feb 2012 7.29pm)
And that’s the end. That threaten. That tying. I don’t want to get tied. Bang. There goes the door by me as I stomped into the pantry.
Charge-Complaint: Senior Assistant Nurse R B A name edited 9 Feb 2012 7.29pm) of Violence, and Threats. Inappropriate handling of patients!
12.30pm
At lunch.
As I stood to collect my lunch. Sr AN R B A name edited 9 Feb 2012 7.29pm) swept past me and said "No One Will Sayang You"
I took that INSULT.
Charge-Complaint: Senior Assistant Nurse R B A as Nurses, speak forth encouragement and wellness to PATIENTS not Bitching and Words that breaks people down!
Ok fine, I have my bloody food now, So what. I replied back the medicine that she gave me "No One Will Sayang You"
And you know what she did? She SNORTed. "hern! Hahhaha"
?Is that a Bitch or Bitching?
I took my food and proceeded to the chair and table.
Irritatingly, she stood beside me to make sure I don’t share food with people and that people don’t share food with me.
And she said after my food’s half finished – "You are an abandoned child but you don’t feel abandoned at all"
My reply: "Yeah! I don’t feel abandoned at all!" =D
Sr AN R B A(name edited 9 Feb 2012 7.29pm)replies: "Cos you are thick skin plus plus!
My reply: "Yeah! Cos I’m thick skinn + + √ =D =D =D"
Charge-Complaint: Senior Assistant Nurse R B A name edited 9 Feb 2012 7.29pm), as Nurses, speak forth encouragement and wellness to PATIENTS not Bitching and Words that breaks people down!
I hereby Certify that all these things reported are true By The Vog.
NURSE MANAGER H S K.
19/6/2012 19 June 2012 Tuesday 7:50am
Ward 34A's Nurse Manager H S K s deep hurtful remarks about a patient's parents and home that shouldn't be said.
Sister H/Nurse Manager H S K pointed out that at this time "why you haven't wake up and bathe?" and that I should be up and bathing by 7:15am. So I mentioned all the cubicles are taken except for the third cubicle near the toilet bowl which I said I don't want to bathe in it because I complained the water hose is spoilt. Very little water comes out. Then she said nobody is complaining except for me which I said I've been complaining to the community meeting about this every Saturday, She says she gives me FIVE minutes. I everybody bathes finish and I don't, she won't let me bathe anymore. I said the water's too small and I have ezema, so I need full blast water. And if you are not gonna let me bathe, my ezema will go on worse, so that's not the best interest in your heart.
17/8/2012 Friday 7:27pm
Just three days or so ago, Nurse Manager Sister H slapped me with a charge - that I stole. All for me who just reach out to take and consume a WATERMELON without asking my nurses' permission. So I am STEALING because I got a watermelon without asking? Ms Ho said: "You are, if I would say, STEALING." I could take a watermelon without asking, anyway, do I have to always ask when everyone have seemingly taken their share? And how is it called stealing when watermelons are made available for all? Why not make a cage for the watermelons to prevent "stealing".
2/8/2012 Thursday 8:19pm
I wanna say, the nurses here are T.e.r.r.i.b.l.e. Just 3 weeks ago, C J H, a patient, was wailing very badly because she's complaining that she has never taken the new injection that the doctor is changing for her before. She doesn't want her new injection, the change. Sister Nurse Manager H S K did the T.e.r.r.i.b.l.e thing - heard her cries, came out of her room and told her to stop it. Instead of understanding her, to coax her into quietening down and comfort/console her, she did a very un-understanding thing - scolding the patient like a blood-feud. I've witnessed it! NM Sister H was like firmly scolding her,: "Stop your nonsense. Stop crying now." As a nurse, when you see such a sad thing happening to a patient, and the patient is so devastatedly visually unhappy already, you should comfort and console the patient! Instead of demanding her to shut up, as it seems! Sister NM H also wants to "tie her up and give he a jab la" whenever people are "hard to handle" on several occasions as well.
9 June 2012 9/6/2012 12:22pm 34A's NM Sister H S K and 34B's HCA R's deprivation of good food to patients
I am eating malay food/diet. I ate finished the meat but I still have a whole rice leftover. So the chinese diet has tomato cut sausages. I was denied of it by Nurse Manager Sister H and Health Care Assistant R. But if there is extra food from the chinese side, why can't I have some extra? Still want to fight about it. Just let a patient eat! Sometimes the chinese food can be nice too. Other hospitals I've stayed in even allowed us to CHOOSE the food we want today.:( The extras are the leftovers when EVERYBODY has taken their share already.
21/7/2012 Saturday 11pm
I realised Nurse Manager H S K does not wear her staff card on her neck! But Nurse Manager Sister K D does all the time. Is Sister H trying to escape patients knowing her full name? Or that she wants to escape from reality that she's still a care-giver nurse after all. I don't respect that. And I would like to see her wearing her staff card prominently like she should in front of her chest soon.
Wed 16/5/2012 16 May 2012
When it was lunch time, I beckoned Sister H to look at the liquid soap, she said what is it. I said the soap’s being diluted (with water) she said so what. It is because she said until we wash our hands, she would not let us eat. And that the soap’s diluted, I told her when they press the soap on my hands, it would drip down to my legs when I walk to the sink in washing. And that the soap’s not effective anymore cos it’s diluted. And because of that, she SHOUTED at me to “Go to the sink! Then!” And because of that they call it I was arguing with her. They call this argue, by telling her your diluted handwash doesn’t work and her getting so worked up by my simple telling.
So after my talk with my case manager. S, which was not even a talk at all, I went to the doctor’s room, knocked on the door and went in to confront J – have I shouted at you before? Sister H threatened – if you don’t go out of the room I will press crisis on my hand and ask people to tie you. For once, for what happened I, for once wanted to get tied, to MAKE a statement that hey, you are the one that make me angry and when I’m angry, you call the crisis to tie me. So you have the right to be agitated, I don’t have the right to be? And hey I need the love and attention, so I will want to get tied to show it to you.
But I didn’t get myself tied.
This is a hospital, not a discipline council.
Written in the Analyst on Patient Information Sheet. 30/6/2012 30 June 2012 Saturday 9:05pm
I roughly quote my Nurse Manager Sister H S K 's from my fourth admission ward 34A words "I have 40 over patients here, I can't follow each of your individuality, there are rules and regulations that EVERYONE has to follow." Yes I agree there are rules and regulations that might be for us, but if you just see and for easy management, take us as 40 patients with similar likes, needs strengths, values and beliefs, we are just like a jail like colony with a label that you band us together in a 40 patient pack. What I mean is that when I voice out to that Nurse Manager Sister H S K she shouldn't say "Oh, because I have forty over patients here and therefore..." instead, she should say "I hear you, I will try my best to help you with your needed individual needs and your 'to-be-strengthened' strengths.
Another example would be that when my case manager writes that I could listen to the radio in the mornings, Nurse Manager Sister H S K told me no, all my privileges have been CANCELLED and claims that the radio is SPOILT - which I tried the day before, it was working fine. Radio is essential to me in a ward of nothing-to-doness and devastating boring mornings for a 21 year old.
Wouldn't she know that I can listen to the radio in the mornings as written by my case manager? (purportedly?) No.
Similar example would be when my case manager even TOLD Nurse Manager Sister H S K that she brought magazines for me and that she would give me a magazine per every 3/2 days. And later said I have to exchange the magazine one at a time with NM S. H. Before my case manager said the exchange 'policy', Nurse Manager Sister H DIDN'T give me a new magazine after 2/3 days.
And thereafter NM S.H was not coming out of her comfort of her office much that I have no chance to 'exchange' magazines with her. So that's how she 'works' with me and with each other.
STAFF NURSE M (M-H)
M-H. Her Mistreat to IMH patients: Staff Nurse of IMH Ward 34B. M-H, "M-H".
I have the right to accept or refuse medical care or recommended treatment!
When I don't wanna eat my medicine due to vomiting whenever I eat it, she shouted again "OKAY! Restrain her, two hands and one body, she doesn't want to eat medicine, WE'LL BRING IT TO HER"
I don't want to eat medicine you have to tie me and force it down my throat?!?
25/6/2012 25 June 2012 Monday 8:17am
34B's Staff Nurse M-H's Vulgarities
M-H told N SN "Fucker, nobody knows the code, now go"
34B's Staff Nurse M-H lack of emphathy to tied patients.
When a woman, T. A. T. got tied up ordered by M-H, she, T. A. T. cried. And M-H SAID: "Let her cry, nothing new" Showing no emphathy to the crying patients being TIED UP!
29/6/2012 29 June 2012 Friday 7:17pm
Staff Nurse of 34B M-H's unreasonable shoutings.
When I went to the counter to take my book to lend it to C S C, a patient because she asked me to, M-H SHOUTED at me "Out! Put back the book! You are supposed to ask the staff if you want to come into MY room. I HECK CARE how long you stay here". WHA?
I remembered when I was under her care in the B-side or A-side, (34A/B) she SHOUTED so loudly at me when giving medicine: "SO YOU WANT TO TAKE OR NOT?!" Is this the right way to a patient, you readers decide.
She comes across as a ferocious, fearsome, fierce and scary nurse that can bounce her way to the patients up ON them to tie them up effortlessly because she is very big size.
19/6/2012 19 June 2012 Tuesday 5:15pm
34B's Staff Nurse M-H's maligning way of talking and shouting in the ward.
M-H, the staff nurse from B-side came and told me off "Genevieve, what are you doing? Doing funny things?" And she ORDERED me to sit down. I was just at the food shutters telling Aunty S(Health Attendant) to take out and heat up my KFC chicken for my dinner later. M-H said "YOU THINK YOU CAN ESCAPE ME FROM THE OTHER SIDE YOU CAN DO FUNNY THINGS?" Is this the right way to talk, up to you readers to decide. I was NOT doing any FUNNY things. And the way she orders me to "sit down" is like a military officer, ordering people in the camp.
19/6/2012 19 June 2012 Tuesday 7:14pm
34B's Staff Nurse M-H's unreasonable speech
She said I have NO RIGHT in this hospital to THINK. I think something must be done to her. Because I thought the nurses are talking about me when they called my name for medicine! So I think!
Forcing/Threatening? How uncomfortable and threatened I feel about my stay here!
ASSISTANT NURSE ND
25/6/2012 25 June 2012 Monday 9:27pm
34A's AN ND imminent and angry threats
AN ND told L L Q a patient "I wish I could slap you now" and roughly pushed her due to reason: "You release your hand I didn't say anything, now you release your body". She was tied hand and body. ND said "You bully me!" on top of her lungs. Another patient untied and went to the toilet, AN ND made alot of noise that the patient might fall etc. When I told SN Y O about ND saying the slapping part, she said "Huh, so bad ah".
Also when Ag(a patient) slapped me, ND said, "Very good! More! More!"
STAFF NURSE R D C A
27/6/2012 Wednesday 8:17pm 34A’s Staff Nurse R D C A ignoring of gentle patient’s request
I just talked to Staff Nurse R D C A and she ignored me. I asked “Can you check the case notes that the doctor write it’s for my face and pimples (calamine lotion) and tell the Assistant Nurse to give the lotion to me?” After saying that, she heard it, there was silence for 5 seconds ie she ignored me totally and continued to do her work. Rude and unspeakable. She did reply my previous questions, only after I asked a few times, but this question, she ignored me totally like a dumb ass. It’s irritating and very rude.
I understand I have to do approach their staff (THE HOSPITAL's) if I need any assistance but in actual fact, they don't render assistance, if not, immediately --- when I needed Staff Nurse R D C A to help me check and confirm my case notes that this calamine lotion is for my face, she IGNORED me THREE times before I could have a proper explanation. I felt it was such an uphill task approaching any of the staff for 'assistance'.
ASSISTANT NURSE K K W
25/7/2012 25 June 2013 Wednesday 8:51pm
Ward 34A's Assistant Nurse K K W's ignorings to L L C's diaper screams
L L C, a patient was SCREAMING "Nurse! Can you help me change my diapers, it's wet!" "Nurse!!! Can you help me change my diapers", "Nurse!", "Nurse!! Can you help me change my diapers! It's wet! NURSE!" Assistant Nurse K K W was there at the counter doing her clinical charts and she didn't give a care to the screaming L C. L C was shouting so loudly and so repeatedly, the least you can do is just tell her "hey, wait for a while, I'm coming". No, AN K K W did not bat an eye and as the only one in the dormitory, alone, doing charts. Is the charts or patient's comfort more important? If you can't manage doing charts and caring for patients at the same time, then employ more nurses to take care of us! I've seen throngs of nurses in one ward when I was staying in Changi General Hospital. Why can't this hospital be the same too! I later saw that L C's whole bed was soaked in urine, overflowing from the diapers. L C is an immobile patient. So a nurse from this hospital rather let a patient soak in their urine then attend to her. And that nurse is K K W. SN G S attended to her instead.
28/9/2012 Friday 6:55pm
Assistant Nurse K K W SLAMMED the door at my face, almost slamming my fingers at the door while I approached it to get my deodorant. I asked her to let me use my deodorant, but she told me to go away first. I thought she would let me have it if I do that, but after she slammed the door onto me, she turned around an ignored me totally. Being very rude. I swore to myself, I will definitely complain about her! Being so picky and calculated about things, even when I just started a call, she would accuse me that I've spoken very long on the phone!
1/7/2012 1 July 2012 8:15pm
T B G's accuse to Ward 34A's Assistant Nurse K K W:
T B G- To K K W "You always push me! Grab my hands and roughly push me out of the bathroom. You bully me you know. How many times already, not only the first time, what if I fall down? The bathroom's floor is so wet. Is that how a nurse is to behave?" Then after that, K K W still want to tie B G up after that.
25/7/2012 25 July 2012 Wednesday 8:35pm
Assistant Nurse K K W's unprofessional throwing of temper
After C J H (a patient) threw the phone aside after talking halfway to her mum, I picked up the phone and told her mum, "she's angry". And AN K K W saw that and pulled the phone's wire. As I hold on to it, she called me "stupid". I can't use the phone to call others, I know. But is it right for a professional nurse to call a patient stupid? That nurse's from the myanmars.
HEALTH ATTENDANT D L
18/6/2012 18 June 2012 Monday 8:23am
34A's HA D L removing soap from patients while they bathe halfway.
D L the Health Attendant TOOK away my soap when I was bathing halfway. I said I need the soap still to wash my ears, she babbled like a duck "no no, you use too much soap!" Have you heard of nurses who takes away your soap while you are bathing halfway? More still after I told her I still need the soap.
28/6/2012 28 June 2012 Thursday 8:18am
Man-handling by Health Attendant D L of Ward 34A
Health Attendant D L MAN-HANDLED me today in the bathroom just now. She shoved, PUSHED, hard, jostled me out of the bathroom when I said I want to bathe in the assisted bathroom to just wash my hair because the bathroom cubicle's water us too small to thoroughly rinse my hair. Then she disallowed me and PUSHED me to the door. You can say nicely or if I do not want to go out, let it be! PUSHING me and SHOVING me? Man, I've got man-handled and roughly treated.
ASSISTANT NURSE Tgsny
27/6/2012 27 June 2012 Wednesday 8:26pm
Assistant Nurse Tgsny's playing with her handphone almost all the time when duty is needed.
When I asked Nurse Tgsny "Can I have my calamine lotion?" She says "I'm alone here". I saw that she was browsing through their IPhone pictures and using an app to adjust the picture's brightness grain, intensity and colour. If she is alone, in the ward, she should see the importance of overseeing the patients, moreso alone. Instead of playing handphone pictures which I have been seeing that she does this often behind the nurses' counter.
16/7/2012 Monday 6:52pm//5:45pm
Just now around dinner time, Assistant Nurse Tgsny went and USED my bag. The bag of mine contains my church magazine, my exercise book with name cards, OXY Cover, my stuff toy and a paper. All of them were scattered at the shelf while Assistant Nurse Tgsny selfishly used my bag for, you know what? Hold her water bottle, pampers and restrainers. If I never spot her holding my NUS Alumnus bag, she wouldn't have returned it to me, wouldn't have placed everything back into the bag, with some things missing though my bag doesn't have my name but she should know the bag belongs to me! Because my books inside have stated my name! I am shocked!
HEALTH CARE ASSISTANT S T
1/7/2012 1 July 2012 Saturday 1:25am
I woke up. I hear the sound of water dripping, splattering all over the floor. I walked to the sound and saw S A M T standing up and peeing on the floor. Health Attendant S T was beside her and she snapped "What are you doing here? Go back to your bed!" I just heard 'water' dripping on the floor and I was curious that I went to see! Nothing wrong with that right. And she snapped: "People urine you also want to see?", "Don't irritate".
I am displeased, how/when is this IRRITATING???!!
ASSISTANT NURSE Vnwr
11/8/2012 Saturday 8:17pm
I just merely ask Assistant Nurse Vnwr to check a basket and a blue box whether my Bethamethazone Cliquinol cream is in there because they couldn't find it. She told me to check with Staff Nurse D the next morning and she got frustrated, she pushed and banged the nurse's counter's door and flew open the blue box, spilling all the UNO cards inside. I got a shock of my life, my heart almost jumped out. I am concern about applying the important cream to my very sensitive and itchy legs and that's how you treat me? And that's how you behave as a professional nurse? Giving shock treatment to others? Absolutely stunned.
ASSISTANT/STAFF NURSE P Z N
Nurse P Z N of THE HOSPITAL, My Ward in 2009. From Myanmar. I'm not sure if she's assistant or staff.
2/8/2012 2 August 2012 Thursday 11:00am
This is the thing that I almost forgot to write down: about Nurse P from Myanmar. She's a bespectacled, short haired woman. In 2009, 28 Apr 2010 Wednesday 1:20pm to be exact. Bathing Time. when I was bathing in the bathroom cubicle, she, wanting to hurry me up, shouted "Get out!" She was alone in the ward. And then, this is what she did: She Very Violently Kicked the cubicle's door with all her force and all her might! BANG! I think the lock almost broke! Using her legs to kick the door? WHAT kind of action is that? And I'm surprised and shocked that she's still working in this ______ hospital. Still terrorising the patients here. I'd ask again, What kind of action was that??!
I'll like to charge her for aggressive behaviour & disrespect to patients. I have headache because of her.
30 Apr 2010 Friday 8pm
(After medicine time,) Nurses on duty - XM ; L & e unavoided omnipresent P Z N.
Seemingly the nurses forgot about my medication - not oral, but the creams to smooth my itchy, hospitalised skin. So I stepped a foot into the nurses' counter to manually retrieve my long gone medicine from the nonchalant nurses. And B.O.O.M. "Go away. This is not your office, your office is there *points to bed*" scorned P Z N She pushed the door to my foot, grimace forcefully and SLAMMED the door on my face, going back to her paper work.
And then, "P Z N, you cannot do that you know." XM the nurse said. P Z N "She cannot come in what", XM: "I know she cannot come in but you cannot do like that"
P Z N: "silence".
Another testimonial of the service inconsistency of the ward nurses. Kudos to the service orientated, sensitive XM.
STAFF NURSE M W W M
Previous my ward's, currently in Block 6. Advance Diploma Nurse M W W M's visible bad ward behaviour.
I sat on my chair looking on to Nurse M W W M and she as a advance diploma nurse too! I'm shocked, surprised and see no good in her in my ward. I remember Two years ago in 2009 when I was bathing in bathroom, she wanted me to come out of the bathroom immediately in the middle of bathing. As I had just came in and I had mensus, so I had to bathe a little longer. M W W M shouted: "You come out now immediately! Or else I will tell the doctor that you are mentally SICK and you will not go out of the hospital." Really bad? Yes. Really bad.
8/8/2012 8 August 2012 Wednesday 8:56pm
Today, Advance Diploma Staff Nurse M W W M of Block 6 screamed/shouted at patient I T "No sit down, No food ok!" (If u don't sit down, u get no food ok). Living in this ward is already terrible enough, coupled by steely shouts and screaming orders by the nurses makes our day worst! Can't the nurse be gentle at least in speech?!
27 Apr 2010 Tues 10:24am my Ward.
It's the way they treat us.
It's 'outside' time we are not supposed to go into the dormitory but sit outside.
9:30am Violence & Disrespect 1: M W W M Kicked my legs and used violence to push me when I was trying to follow her into the dormitory while she gave G B S, a patient, an injection. She should have not used her bloody legs to kick me or step on my fucking legs & she should have gently told me to step aside. This is care, compassion and professionalism. Damn it.
Violence 2: I spent another hour doing nothing. And my body itches terribly w/o powder 10am When M W W M opened the nurses' counter door, I went in with her too reach for the hard-to-get always avoided powder. M W W M then SHOVED my body out and PUSHED me forcefully, I emphasize again, forcefully. A barbarian with no respect to me as a bloody patient. Slamming the door RUDELY hard IN MY FACE. When the powder was just there available for patients to use. What a professional nurse like her should have done: NOT ***king PUSH me. This is outrageous. TELL me she will give the powder later. Close the door GENTLY. Damn it.
Side note: I am not like some mental patient who forced open the door.
Bullying, terrorising.
Disrespect 1: I ate lunch. Which was plain, mundane and brain-decaying food. I went in, it was bathing time. I was expecting my case manager to arrive to bring me for a shelter home interview. I was taking my clothes (which they call 'baju') to bathe. M W W M says "Better make sure she bathe today" - looking at me "I better see you bathe, later you don't go and tell the nurse to let you bathe after they close the door. Tell them left, right, center. And come to think of it, for the later stated rudeness, I'll see I'll smack the case back at her left, right and center. I, having my clothes with me, waited for the first cubicle to be available for bathing, the first person went and I waited to get a chance to get a shot at getting the Head & shoulders shampoo which the nurses try their best to keep away from dandruff haunted person like me. So I waited for yet another patient to go in to the available cubicle. The Healthcare Assistant (HA) and Assistant Nurse on duty this day looked at me and scream around that I did not go into the bathroom to bathe. *thunder* miss nurse M W W M appeared to me, and SHOUTED: "You better go and bathe, if you don't go in and bathe, FOR YOUR INFORMATION the doctors will be coming later to interview you for your shelter home okay. If you are like this, I WILL WRITE IN YOUR REPORT THAT YOU ARE MENTALLY SICK. And then, we will put a tag there that says you are NOT FIT to go for the interview home."
WHAT IS THIS??!!!
30 Apr 2010 10:10pm Ward 34A
M W W M 3:00pm steps into the dormitory, *Thunder*. After half an hour of serving patients some medicine or something, I stumbled or rather the nurse displayed to me, what might be happening to her, the doctors write... It's the patient who's aggressive what...... They think we're what. Robots. She was hyperventilating to the cleaner Aya - K. And I wonder... So... there's some cock ups in the management and she might be treated as a patient, but please, be professional, do not treat as like a dog or cat. Even a dog or cat gets better treatment then we do.
12/8/2012 Sunday 9:17pm RED FLAG
Also, in 2009, if not for patient-friend-J L W T, I would have forgotten, Staff Nurse M W W M COSTAPED, yes, using a COStape to COStape this patient called K S M's mouth when she was complaining she didn't want to go ECT! She also took pictures of patients tied up and showed it to everyone, being more heartless then R B A of Ward 34A. When patient J wanted to un-COStape K S M, M W W M said if J opens, she will tie her up. She also scolded J "fuck off" when she bathed too long and when she scolds back, M W W M says "you better watch what you're saying, I will remember. If you ever get tied, I will tie you very tight" Wa! Bully ah! Terrible? Wa! Really terrible man!
3. Safety & Privacy
We are entitled to be treated with dignity in a humane environment that affords reasonable protection from harm, including:
- Receiving care in a safe setting,
- Being free from physical restraints or seclusion, unless medically required in situations where there is substantial risk of imminent half to myself or others.
- Being provided with appropriate protection, especially for the disabled, elderly or vunerable children.
I am going to spat on these statements because what I've said will show we have not been treated with dignity in a humane environment.
STAFF NURSE MERCY JERAYANI
29/7/2012 Sunday 12:51pm
Staff Nurse Mercy Jerayani told me again “That’s why you are like this, your parents don’t want you.” Telling me that hurts my feelings and eventually this is not what a professional staff should say/behave.
NURSE CLINICIAN NARCISSA AQUINO DE LEON
Wed 16 May 2012
On earlier this month Sister Nancy – the Philipino nurse that stayed in Singapore for years took my deodorant and threw it away. Plus my shampoo. I said you have to pay me back for the loss! This is a gift from my friend and it doesn’t come easy! She demanded that because the can is empty. She shook it and then threw it away. But I said no but you didn’t SPRAY it out to check if it’s really empty. And because of my argument she changed her stance and said yeah, she sprayed it too! AFTER I mentioned it to her. So? My not-yet-finished deodorant is to be gone just like that? I use it, I know when it is finished or not. I demand her to return me a bottle of deodorant that my good friend Adeline bought me.
28/6/2012 Thursday 10:24am
Staff Nurse Tang Shi Wei gave me the radio in the morning. She said if I fight with Lim Kim Gek a patient over the radio again, she would take away the radio.
Then I approached NC Nancy (Nurse Clinician Narcissa Aquino De Leon) and explain that because it’s in the morning I can’t on the radio too loud and because Lim Kim Gek wants it loud so that I could share with her. I explain I would listen to the radio on earpiece in the morning and let Kim Gek listen in the afternoon. Sister Nancy then retorted “It’s I set the rules, not you” I dunno why she said that (my explanation). Does this explanation have anything to do with you’re not setting the rules here. Did I say that? No link. Then she said “No radio for you now”. I was taken aback. Did I do anything wrong that makes her have the right to not let me listen to the radio anymore? I MERELY just explain why I don’t share the radio with Kim Gek!
THEN, SN Shi Wei burst in and took the radio away, I didn’t want to give the radio to her and as I place my plastic holder that keeps my earpiece on top of the radio in between the lid and the radio CD player firmly tight, she tore the earpiece plastic holder. She could have pulled the radio handle, instead she pulled the earpiece plastic holder and in the end tore a big hole in the holder that I can’t keep my earpiece in! She destroyed my plastic holder where I safekeep my beloved earpiece!
Yes I admit I was struggling with her not to take away the radio, but she doesn’t have some SENSE to pull the radio away BY THE HANDLE, not tearing away at my beloved plastic holder! Now, I have no plastic holder to hold my earpiece! Because the plastic holder has my name on it to indicate the earpiece is mine. When asked to give me another plastic holder, she says “ask Esther (Assistant Nurse) since she’s the one who gave it to you” and that she doesn’t have it. She’s just destroying everything la!
And moreover, WHAT did I do that the nurse has to take the radio away from me? WHAT? And you forcefully took it away from me, being VERY VIOLENT! I merely just explain to Sister Nancy that I would let Kim Gek listen to the radio in the afternoon! I didn’t still fight with Kim Gek, I didn’t still still quarrel with Kim Gek over the radio! She just took away the radio away from me like that without any reason! O.O. She asked me to ask NC Nancy later for the radio. And when I did, NC Nancy asked me to ASK her back whether I can have the radio cos she’s the one who took it. And then I said SHE is the one who asked me to ask YOU! So there was a responsibility DING-DONG. And then Shi Wei (SN) came along and I asked her, before she could say yes or no, Sister Nancy said “Cos I have to respect her decision, so no”. SN Shi Wei didn’t even said yes or no and even if she did, you as the Nurse Clinician “Set the rules” and have the final say in this decision! Not Shi Wei?!
I felt I’ve been unfairly dealt with and that they have no reason to take away the radio and leaves me with no radio in the devastatingly boring morning.
2/7/2012 Monday 8:31am
Nurse Clinician Narcissa Aquino De Leon did almost the same thing to Tan Beng Gek as what Kyi Kyi Win AN Nurse did – beckoning her rudely in waving her hands out of the bathroom, when Tan Beng Gek (a patient) got agitated, Staff Nurse Marisol Nonod said “Take the restrainers” to Staff Nurse Dong Jun Li. She got frustrated that the nurse always threaten to tie her, and told NC Nancy “I stand here I’m blocking the way ah? (which she ‘s not) I have choice where to walk!” Then look what NC Nancy’s reaction was – she shouted at Tan Beng Gek – “FINE!”. Ookayy... .... Then when I told NC Nancy that “Kyi Kyi pushed her yesterday” She look at me with pleading eyes, as if wanting me to drop the case, and said “No la, she didn’t la”
STAFF NURSE MA HIANG MOE MYINT SHARON JOY
21/7/2012 Sat 3:07pm
Ma Hiang Moe Myint or Sharon Joy said this phrase that makes me boiling just now. "...no wonder your parents don't want you la..." to say that means you're being very unsensitive to my thoughts! I am already very upset that I can't go home because of my parents, and you still want to taunt me about that. I'm furious! And Hurt!
17/6/2012 17 June 2012 Sunday 1:01pm
34A's Staff Nurse Ma Hiang Moe Hyint Sharon Joy and Assistant Nurse Vikneswari's initial refusal to clean shit on the floor despite people stepping on it.
There is shit on the floor but the nurses on duty - SN Ma Hiang Moe Hyint Sharon Joy and AN Vikneswari refuses to clean it up at first. Subsequently the shit is being stepped on by someone. When called to clean it, my cries fell on deaf ears. Please, they should have some responsibility, we don't have gloves, we patients can't clean the shit up for you. Witness: Siti Nooryatima (patient) claims she shouted there's shit but noone cleans it up, eventually its Vikneswari AN.
STAFF NURSE DONG JUN LI
31/8/2012 Friday 7:30pm
Just now at dinner time, I came to consume another watermelon, taking it from the lot. THEN, Staff Nurse Dong Jun Li standing from the side GRABBED violently and forcefully my body. "Who gave you permission to take the watermelons?" I replied: "Do you have to GRAB me like this?" She said: "Ya". Yes, I may admit that it may be wrong to consume "un-permissioned" watermelons, but as a nurse, the nurse should not GRAB me violently and forcefully like that too! Admit it! You can say and advice nicely, the nurses have Always resort to force to resolve things! And it's very bad! It hurts us, and traumatises us. Also Staff Nurse Dong Jun Li had switched off "my" TV when it is not even dinner time yet at 5:20pm when the official time for dinner is 5:30pm. Why, just 10 minutes more of watching my favourite show? That I kept quiet by not writing down about it. But this time, she burst the bubble. My bubble.
ASSISTANT NURSE RAFIDAH BINTE NAZMUL HOQUE
34A's Assistant Nurse Rafidah Binte Hoque's Ridicule
26/7/2012 26 July 2012 Thursday 10:50pm
When Assistant Nurse Rafidah Binte Nazmul Hoque came on duty at night today and saw me tied, her face lit up and she said "Yes!". She also said "You can write a complain letter and send it to HR. You think we care? We don't!" So writing a complain letter about her and sending it to HR is what I will do, because is it right to lit up your face and say "Yes!" when you see a patient restrained??. Absolutely wrong.
20/8/2012 Thursday 9:17am
I stood beside Assistant Nurse Rafidah Nazmul Hoque and by the way looked at what she's doing. I did not purposely looked into what she's doing but since I was beside ber, it was very obvious.
Under the Observation/Management of restrained patients, you have to ensure the circulation of blood under the restrains, hourly provision of fluid or PRN etc. And after you checked on them, you have to tick that you have checked on them.
I see AN Rafidah going through the paper then TICK TICK TICKED all the checks for the have-to-dos but not CHECKING the patients restrained at all! She tick tick and signed that she had ensures everything in quick strokes to finish up the charts. I have never seen her going up to the patient and REALLY checking on patient's restrains, whether it's too tight around their hands or too tight around their waists. I remember Assistant Nurse Rosnah Binte Aziz tied my hands so tighty that it became black and no one checked on that.
So, Charge-Complaint - Nurses blindly trying to finish the checking on restraints checks that they leave aside the very duty of really checking and caring for patients tied up instead! Just fulfiling the charts and being so superficial, but not carrying out any tasks at all!
STAFF NURSE LLAGAS GRACE COLOMA
4/8/2012 Saturday 5:53pm
As I walked into the dormitory, I was greeted with a shrill by Staff Nurse Llagas Grace Coloma: "Hey! Why are you bringing these in here? Hey! JunLi (Staff Nurse), she's bringing all the magazine and newspapers in"
One thing that I Hate about this ward is Even magazines and newspapers, unread ones, can't be brought into the dormitory to be read? Then what are we gonna do then? While away our time while you prepare your medicine? Don't be ridiculous la, Grace. "All these people they cannot understand". So don't be ridiculous la, Grace, give us some space. S_p_a_c_e.
On the 7/7/2012 Saturday 4:01pm,
SN Jeslin Tan Chun Hua gave an education talk amongst some patients on Healthy Lifestyle. People need to be active to be healthy. Physical inactivity is dangerous to our health. Contribution to inactivity
*Sitting around in front of television/computer.
*Riding in a car
*Using elevators
Physical activity means moving about and using up the body's energy.
Inactive children are likely to become inactive adults.
Exercising relieve stress, releases tension, boosts energy level and enables you to sleep well. It prevents anxiety and depression and improves self-image.
However, I remember in my previous admission, I was trying to exercise in a nothing-to-do ward. I did karate kicks in the air. And Staff Nurse Llagas Grace Coloma saw that and said "we gonna tie you" if I do that again. What? I was merely just exercising! I will get tied if I do such things! Their reason being that I might fall. But dancing? If you dance vigorously too, won't you fall too? I dunno. There's a conflict of what the education files black and white and what the nurses are allowing us to do.
HEALTH ATTENDANT ANNIE WOO SUET, ASSISTANT NURSE NURHIDAYU, STAFF NURSE MARISOL G. NONOD
4/8/2012 Saturday 10.33pm
Nurses in IMH have to be more kinder and more caring towards patients here in IMH, Because for example if we are disturbed, aggressive or violent, we get tied up, two, five points, hands, body and legs, and most importantly get an anti-psychotic injection - especially Haloperidol.
Injections can make our eyes roll up, destroy our defence, our ego, and make us vulnerable to anything, even shouts or threats by the nurses.
So when our eyes uncontrollably roll up and we are at our weakest, nurses should be the most understanding of that. Our comfort, our feeling, our restrains. Which I see that from the first restrain I have until now, the nurses don/t understand us and are worst off in caring for mentally ill patients in IMH then in other hospitals I have ever been to and stayed in before.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
There is a new patient: ZZJ. She came in, sat down beside me and in front of me eating, she showed signs of irrelevance when she suddenly said "I really hate them". Which I don't understand who are the 'they'".
She kicked the dormitory door twice and got tied hands, body and legs on to the bed at 6pm. Given an injection of Haloperidol - an anti-psychotic medicine at 7:15pm. Two hours passed and she began to cry. Then Staff Nurse Dong Jun Li untied and released her legs only. But when she began to squeeze her hands out of the cuffs and finally untie herself, Staff Nurse Llagas Grace Coloma tied her hand up again. She showed little signs of resistance although she was against getting her hands tied again.
25 minutes later, she released her hands again. This time I think it was stupid - HealthCare Assistant Selvi Tamil took the leg restrainers out - with no instruction for that and tied her legs up to the bed. This time, it was a struggle. And Staff Nurse Dianne Paul Jimenez Rubia, Health Attendant Annie Woo Suet, Assistant Nurse Esther Ngun Vang Men, Assistant Nurse Kyi Kyi Win, Staff Nurse Dong Jun Li and Staff Nurse Gopakumar Sindhu were rounded up to tie the patient! And listen to this: What Health Attendant Annie Woo Suet Heng did was - climb up onto the patient's legs, knelt and pressed on it, and beckoned the others to tie her up. Which when she did, ZZJ became visibly traumatised: saying "Why are you doing this?".
I'd ask now - was it necessary? If the patient just released her hand, just tied back the hand! Why tie the legs again when the legs has already been released? And why go to this extent to make sure she's really totally tied by climbing on top of her and doing the trick?
Did Health Attendant assessed the situation that the leg is to be tied in the first place?
Now, thereafter, after a few hours at 10pm, Staff Nurse Marisol G. Nonod and Assistant Nurse Nurhidayu came on duty. Staff Nurse Marisol said: "Ok, I'd release your hands and legs (because she later said she pity her because she's a new case and that she thought she might feel uncomfortable) but if you don't behave yourself, you go and kick the door again and disturn the rest of the patients sleeping, I will surely tie you back again."
So she removed all her restrainers but did a very wrong thing - still tying her at her body. Staff Nurse Marisol said "If you kick the door again", I really thought she was going to completely let her go free, because how are you going to kick the door if your body is still tied up on the bed?
So she stood up beside the bed with her body still tied on the bed, trying to untie the "strings" attanched to her body. That's when Staff Nurse Marisol came again and said "I give you chance already but you didn't keep your promise."
So Assistant Nurse Nurhidayu and her proceeded to tie her hands and legs again. Then Z-ZJ protested: "But you didn't untie all!" Which is true. Normal people when tied, even the body, would get up and try to untie themselves. Because of that, she gets tied up hands and legs again.
This time, ZZJ is not giving in. She feels angry and betrayed. She shouts "Why are you pushing me?", as the nurses are pushing her back to the bed. And she beats Staff Nurse Marisol's hand when she held her. She became irritated and tried to bite her.
Then Staff Nurse Marisol pulled the crisis alarm and two male AETOS guards, one male nurse, a female nurse from 34B, two male Health Attendant and Nurse Manager Sister Ho Soo Kim came and forced ZZJ on the bed. It is controlling the patient as she shouts "I don't want to be controlled!" which is true. You have no right to 'control' us when we don't want to be tied.
With the sight of the blue colour uniformed AETOS guards, she was negatively smittened.
I agree with her when she said: "How can I sleep like this?" If we are not crazy, we'd become crazy in here. "I just want to be free" she said.
A doctor came later and asked her: "Are you hearing any voices?" Which she replied "No, why are you treating me like an insane person? I'm perfectly sane and normal person!" which I agree as well.
Staff Nurse Marisol told the doctor: "We have given her an injection and she has eaten Activan and promethazine, but it didn't knock her out" Knock her out? Pause. This is what nurses want to do with us? Knock us out? When we're conscious and alert? Instead of counselling and emphatising with us, you want to "knock us out?!".
Anyway, as the doctor left and she was given another injection, she growled like a lion and whined terribly.
I felt like she was like a guinea pig, tied up and all restrained for an experiment.
Because her cry escalated into a wail, and she felt maligned, bruised and extremely hurt, and she cried out "Somebody help me? Somebody?", the Assistant Nurse on duty, Nurhidayu who was doing her charts in front of ZZJ, didn't blink an eye while she continued to do her own things. She did not come to the patient, offer some words of comfort, reassured the patients nor gave consolance.
*Is that the right way to operate as a nurse? When you see someone deep in distress, you as a nurse don't go up to that person and comfort that patient in need? You don't even give a single care or bat an eyelid when someone cries? At least give her some consolance? No? No! Assistant Nurse Nurhidayu had the "lucky it's not me" look on her face while she looked on.
And the only words she uttered out was: "Sia la", when ZZJ untied herself again.
In short, nurses have not been very emphatising and helpful to a patient's recovery. Climbing on someone's legs? Knock her out? Looking on like nobody's business? Not offering any words of console of comfort?
Trust me, getting tied hands and body is very uncomfortable, and you "stay in the position for a long time alrd". Moreso legs. And Staff Nurse Marisol G. Nonod is a Phillipino, who had been beaten by her uncle. Is she imposing her Phillipino standards on us Singaporeans? Nevermind that. To suffice, this service in this hospital is the dungeons - chains and restrainers with nurses ready to tie patientd anytime. With enough doctors to hear the story from nurses and execute injections.
ZZJ gave in to the strong effects of the latest injection and went into sleep induced state until now. As I end my write.
5/8/2012 Saturday/Sunday 12:51am
PS, all the while, ZZJ had not been wearing her specs. If I don't wear my specs, everything is a blur to me, I'd feel so deprived and blur! And she's been through it all!
So you see, if a normal and sane person is sane, they go through this treatment, it would be developing a mental illness for them! They WOULD become MAD with illness!
STAFF NURSE MARISOL G. NONOD
2/7/2012 Monday 8:31am
Nurse Clinician Narcissa Aquino De Leon did almost the same thing to Tan Beng Gek as what Kyi Kyi Win AN Nurse did – beckoning her rudely in waving her hands out of the bathroom, when Tan Beng Gek (a patient) got agitated, Staff Nurse Marisol Nonod said “Take the restrainers” to Staff Nurse Dong Jun Li. She got frustrated that the nurse always threaten to tie her, and told NC Nancy “I stand here I’m blocking the way ah? (which she ‘s not) I have choice where to walk!”
STAFF NURSE TANG SHI WEI
28/6/2012 Thursday 10:24am
Staff Nurse Tang Shi Wei gave me the radio in the morning. She said if I fight with Lim Kim Gek a patient over the radio again, she would take away the radio.
Then I approached NC Nancy (Nurse Clinician Narcissa Aquino De Leon) and explain that because it’s in the morning I can’t on the radio too loud and because Lim Kim Gek wants it loud so that I could share with her. I explain I would listen to the radio on earpiece in the morning and let Kim Gek listen in the afternoon. Sister Nancy then retorted “It’s I set the rules, not you” I dunno why she said that (my explanation). Does this explanation have anything to do with you’re not setting the rules here. Did I say that? No link. Then she said “No radio for you now”. I was taken aback. Did I do anything wrong that makes her have the right to not let me listen to the radio anymore? I MERELY just explain why I don’t share the radio with Kim Gek!
THEN, SN Shi Wei burst in and took the radio away, I didn’t want to give the radio to her and as I place my plastic holder that keeps my earpiece on top of the radio in between the lid and the radio CD player firmly tight, she tore the earpiece plastic holder. She could have pulled the radio handle, instead she pulled the earpiece plastic holder and in the end tore a big hole in the holder that I can’t keep my earpiece in! She destroyed my plastic holder where I safekeep my beloved earpiece!
Yes I admit I was struggling with her not to take away the radio, but she doesn’t have some SENSE to pull the radio away BY THE HANDLE, not tearing away at my beloved plastic holder! Now, I have no plastic holder to hold my earpiece! Because the plastic holder has my name on it to indicate the earpiece is mine. When asked to give me another plastic holder, she says “ask Esther (Assistant Nurse) since she’s the one who gave it to you” and that she doesn’t have it. She’s just destroying everything la!
And moreover, WHAT did I do that the nurse has to take the radio away from me? WHAT? And you forcefully took it away from me, being VERY VIOLENT! I merely just explain to Sister Nancy that I would let Kim Gek listen to the radio in the afternoon! I didn’t still fight with Kim Gek, I didn’t still still quarrel with Kim Gek over the radio! She just took away the radio away from me like that without any reason! O.O. She asked me to ask NC Nancy later for the radio. And when I did, NC Nancy asked me to ASK her back whether I can have the radio cos she’s the one who took it. And then I said SHE is the one who asked me to ask YOU! So there was a responsibility DING-DONG. And then Shi Wei (SN) came along and I asked her, before she could say yes or no, Sister Nancy said “Cos I have to respect her decision, so no”. SN Shi Wei didn’t even said yes or no and even if she did, you as the Nurse Clinician “Set the rules” and have the final say in this decision! Not Shi Wei?!
I felt I’ve been unfairly dealt with and that they have no reason to take away the radio and leaves me with no radio in the devastatingly boring morning.
When patient's eyes roll up, nurses dont understand them, shout at them,
- Nurse Tang Shi Wei, want to restrain me when my eyes roll up. She is a short fused nurse.
STAFF NURSE LOUELLE TRESPICO, NURSE CLINICIAN NARCISSA AQUINO, STAFF NURSE MAHESWARI
Staff Nurse Louelle Trespico, Sister Narcissa Aquino and later Staff Nurse Maheswari kept shooing me off when im visiting IMH
9 Nov 2012, Fri 5:11pm Ward 34A
I just went to the ward to pass my friends still in the ward a packet of chips and to try and Say Hi to them. The staff, Staff Nurse Louelle Trespico, Sister Narcissa Aquino and later Staff Nurse Maheswari was very unfriendly towards me. Staff Nurse Louelle kept shooing off, "Oi you go home la" then gesturing me out. But i said i JUST WANNA SAY HI to Joanne, my friend! No doubt, i can't go INTO the ward, the visitor's area, but at least, they didn't even MAKE an effort to call for my friend, who is a patient in ward 34A now, to come to the glass panel and I could wave to her. Now i know staying in the ward is a terrible feeling. It is ego destructive. And one simple wave of friendly gesture can lift their spirits and make them happy. And why can't the staff of IMH do that? I am very disappointed and irritated by them. Moreover I want to do a complain about Staff Nurse Ma-H or Maheswari, she was having a stern, strict, unfriendly tone saying "Louelle, is she discharged? Why is she here?" So ex patients can't even say a simple hi to their ex patients' friends? What ridiculous service and absurd attitude! talk to Staff Nurse Louelle, Nurse Clinician Narcissa and Staff Nurse Maheswari.
On 7 June 2010, Monday
In Rest: 1:20am – I see staff nurse night shift Navi flipping through all the case sheet notes through and through. I was thinking to myself. If nurses can flip through case notes and know hooker, line, sinker and fisherman’s boots about me, that's pretty... knowing everything about me.
You see, what we have to do is to make sure all nurses here are well educated, well respected and worthily professional to be neutral and uphold integrity and jolly well know your dealing with sensitive and private information and patients that needs your understanding, care and love for them.
One irritating part I cannot put off is – why are still so many goodness-gracious-me, impolite, rude, imcubent, insensitive, hurting nurses that carried a bad name of IMH for us. With “oh-muddle-I-am-here-in-the-head” nurses from China, Foreign nurses even stemming from Vietnam, Phillipines, India.
Do they come for a better monetary remuneration in Singapore or do they really love their job – taking care of patients? Pls don’t give us the impression that you are only here for vain conceit but not passion for hurt souls.
I end my write at 1.53am.
____________________________________________________
So I walked around and waited for them as they tie one of a patient – Jo L – two hands one body after she was pushed out of the nurses’ counter while trying to grab and use the phone situated inside the counter.
Research is also undertaken in this hospital and I may be invited to participate in clinical research or clinical trials. I am selected and did not decline to participate in a LYRIKS research for at risk individuals during my stay in IMH in 2009. I was given $50 each for drawing blood from me, doing tests on me and the nurse manager and nurses failed to safekeep my $100 in total and it was passed to my uncle - which in turn passed to my mum. I am not happy about it because it's MY money, I go through the pains of needles poking me and I didn't intend to pass my money to my mother.
Complain to Singapore Nursing Board.
Apart from spot checks, I am whistle-blowing as part of the service industry's strategy to flush out errant services.
The core values of nursing is responsibility & stewardship.
I am known to suffer from bipolar disorder. It has to be made sure that I am not discriminated against on the basis of my medical condition. Any such discrimination is prohibited by the United Nations Convention on the Rights of Persons with Disabilities, which Singapore has decided to ratify.
I also ask the nurses of Ward 34A to be sensitive to it's own patient, in the light of my medical condition.
COMMENDING NURSE MANAGER SISTER KRISHNAN DEVAYANI
The following that I'm going to write shows that I not only write about the shortcomings, and mistreats of nurses, but also good points and showcare of nurses too!
1/8/2012 Wednesday 12:27pm
I would like to commend Nurse Manager Sister Krishnan. She has gone the extra mile to lend me a mini transitor radio so that I spend my boring hours listening to interesting pop music on the radio! Kudos to Nurse Manager Sister Krishnan Devayani for the extra-mile service!
She says "I have nieces and niece, so I'd know what teenagers want and need" I'm comforted! Finally someone understands me!
16/9/2012 Sunday 10:47am
I would like to commend Sister Krishnan Devayani, the 34A/B Nurse Manager. She gave me and another patient Joanne a sardine currypuff to eat :) I am very impressed and smitten by her action. This shows that she does go the extra mile to provide for the patients. Unlike Sister Ho. She deserves a commendation for these.
I’m truly touched and impressed.
Previously she gave us a LEXUS cheese biscuit as well. :D
21/9/2012 Friday 10:47am
I am truly amazed, Sister Krishnan, the Nurse Manager, while I was at the counter, gave me a TOP Triple Choc chocolate bar. I was pleasantly surprised. She does go the long way to please patients and make them happy. She understands how we people who stays in here for 5 months is not easy. A chocolate bar, one chocolate bar will light things up! And it has!
I would like to commend on Nurse Manager Sister Krishnan that the very first time I've got admitted to IMH at ward 34B, she informed me that I am in a special team and a case manager and doctors will be seeing me as well.
4/10/2012 4 October 2012 Thursday 4:54pm
With all these happening to us, it's a no wonder it's adding more stress to our already stressed beings being patients in the mental hospital, being mentally ill. So, even if we don't die from mental illness in this mental hospital, we would die of heart attack.
This is a letter of demand. To the nurses in IMH, it's doctors and allied healthcare workers, that including case managers. Charging that their recent conduct amounted to act of negligence and abuse and I demand that they compensate me. That includes a compensation from IMH itself and that they issue a public apology.
Any punishment or action imposed must be substantial enough to reinforce the message and should not be just a mere slap on the wrist under the Hospital and Medical Institutions Act.
I would like the prosecution to agree with me that there is a need to send a strong message to service provider institutions like IMH that the law will have zero tolerance if mental patients in their care are treated inappropriately. This includes verbal and non-verbal actions. And physical or non-physical abuses. And that the welfare of these patients, including their dignity, must be upheld at ALL times.
I demand that Principal Assistant Nurse Rosnah Binte Aziz, Staff Nurse Maheswari (Ma-H), Staff Nurse Ma Win Win Mar, and Assistant Nurse Pao Ze Nam be SACKED.
I am serious in every complain I do. Like every complain, feedback and compliment even. Who says I don't compliment.
PRINCIPAL ASSISTANT NURSE ROSNAH BINTE AZIZ, NURSE MANAGER HO SOO KIM, ASSISTANT NURSE NURDIANA, ASSISTANT NURSE KYI KYI WIN, HEALTH ATTENDANT DANA LACHMI, ASSISTANT NURSE THURGASINIY, HEALTH CARE ASSISTANT SELVI TAMIL, ASSISTANT NURSE VIKNESWARI "VICKY", ASSISTANT/STAFF NURSE PAO ZE NEM, STAFF NURSE MA WIN WIN MAR, STAFF NURSE MA HIANG MOE MYINT SHARON JOY, STAFF NURSE DONG JUN LI, ASSISTANT NURSE RAFIDAH BINTE NAZMUL HOQUE, STAFF NURSE LLAGAS GRACE COLOMA Health Attendant Annie Woo Suet, Assistant Nurse Nurhidayu, Staff Nurse Marisol G. Nonod AND COMMENDING NURSE MANAGER SISTER KRISHNAN DEVAYANI.
PRINCIPAL ASSISTANT NURSE ROSNAH BINTE AZIZ
26/6/2012 26 June 2012 Wednesday 8:37am
Ward 34A's Principal Assistant Nurse R B A's constant patient insult to L L Q, a patient in a bathing session in the bathroom in disgust and spat. L L Q replied "Huh?". This is the conversation that they have in the bathroom.
5/8/2012 5 August 2012 Sunday 8:45pm
34A's Principal Assistant Nurse R B A s teasing me that I can't go home and that she's happy I'm stuck in the hospital:
Again, Principal Assistant Nurse R B A taunted me again. Do we have a personal feud or what? She said "Oh! Your father scolded you just now like a child and you cried like a baby.", She said: "I want to go home leeeeave! I want to go home leeeeave!". "At least weekends I can go out! Weekdays I can go out!" *sings song*, *hums tune*, "La la la la la la", "But 9:30pm I can go back!.... La la la.", "Now you're under your uncle's control. I can complain more to him! La la la la la la!"
Is this right behaviour for a nurse? To tease and taunt a patient and giving her emotional stress? Not being able to go home is bad enough, moreso adding more oil and salt into a wound and situation. This kind of nurse should be sacked! Out!
12/8/2012 12 August 2012 Sunday 9:02pm
As I sit on my bed listening to what my patient-friend – J L W T tells me, I got jolted. She tells me that R B A the Principal Assistant Nurse showed her picture that she took of me when I was tied up to Jo in the IMH canteen when she came for her appointment. R B A told Jo: "Want to see Genevieve? Get tied by me?" Ruthless, heartless? As a government body, you can't do this kind of thing you know. You are a government body!
15/8/2012 15 August 2012 Wednesday 12:46pm
I saw Principal Assistant Nurse R B A roughly handled this 60 years old and above old woman - O G. She pulled her roughly by her arms, shouted at her, pushing her to another bed, "Sleep here!", "Ya! That's your bed!", "Ya la!" She did these when someone else - L S J is sleeping on that bed R B A is pointing to!
Is that the way to treat patients? Especially a helpless OLD lady who hardly can speak? Bully!
12/8/2012 12 August 2012 Sunday 9:12pm
I just witnessed R B A Principal Assistant Nurse climbing on top of Zh Z J the patient in order to tie her, she roughly man-handled her in pushing her face and pulling her legs.
RED FLAG!!! VIOLENCE! 15/7/2012 Sunday 7:57pm
Today on 15/7/2012 Sunday 3:30pm, C J H, a patient, gave me a cup instant noodle as a gift during tea break time at 3:30pm in the dayspace/pantry. Healthcare Attendant T S raised questions whether I can consume my cup noodle in tea breaks when I approaches her to cook it. Other people eg C J H had been allowed for cup noodles in previous days ie people have been eating cup noodles as a 'tidbit' for tea break, I said. Principal Assistant Nurse R B A came
along after hearing S T's question and TRIED TO SNATCH MY CUP NOODLES AWAY from my hand while CHASING me for it. I snatched the cup noodle away from her and so R B A went to ask Nurse Manager Sister H S K whether I could have the cup noodle. She went and complained into the Sister's room, I followed after her and as the magnetic door didn't completely close, I opened it, and asked Sister H directly "Sister H, can I eat my cup noodles now after tea break?"
THEN, here happens: Principal Assistant Nurse R B A PUSHED me like a big strong man tipping off a small boy with one hand, "Who says you can catch the door?," pushing me out from the door.
When confronted at the visitor's area with Sister H against R B A, R B A etorted "if I say nicely to you will you listen?", I replied: "Yes! I will! Surely!", "Are you sure?" "Yes?!".
You see, she hadn't even TRIED telling me politely - "Excuse me, please don't hold the door", instead she IMMEDIATELY PUSHED me. I am a patient, with the right if anyone dares to touch me with criminal force for no good reason, I have the right to take legal action against this small thing's' that nurses do to hurt us, emotionally or physically. No excuses. She admitted it too. ALSO, she said "Ha, ha, ha" when I entered the dayspace again, when I didn't succeed to get Sister Ho to reprimand her. Sarcastic? Sarcastic.
Then came dinner. Principal Assistant Nurse R B A refused to give me my stipulated dinner and gave it to G S C, another patient instead. R B A as been tirelessly complaining that I have been eating chinese food even though I'm eating malay diet (I ordered malay diet). BUT, she GAVE my malay diet food to a CHINESE patient! By right, as you always complained, these two diets are not to be criss-crossed! You are now crossing the line. I told her I want to eat my side dishes though I don't want to eat the rice. And she purposedly GAVE my malay food AWAY. To a chinese diet-ed patient too! I have no words to say.
Thank goodness as Nurse Manager Sister K D amended the situation, scolded R B A for giving my food away because she knows I always eat the side dishes but not the rice, gave me my cup noodles and a watermelon. How kind is Sister K! But how evil us Principal Assistant Nurse R B A I can't believe anyone could like her. She claims she can't give me my food if I want to eat the cup noodles for my dinner as she claims she can't give me my food if I want to eat the cup noodles for my dinner as she claims this is what NM Sister H said. But I was the witness there when Sister H came, SHE didn't say ANYTHING about that! She just said I could only eat my cup noodles during dinner time!
Time and time again these shows that Principal Assistant Nurse R B A shouldn't be a staff at IMH Ward 34A or even step into the grounds of NURSING in the first place.
This is a profession of GIVING, if I would like to eat both my cup noodle and my meat at the same time, then by all means freely give! Yet, they are so fussy and calculated about even giving one patient extra food. This is what service should NOT BE like! So calculative on how much should a person be given for food, so desperate to keep them from patients. That is why people, don't go to R B A's care! You have been warned.
Btw, did I mention, when I told R B A I'll make sure by all the deeds she's doing make sure she's sacked. And you know what she replied? "Okay, you wait long long". I don't want her to "wait long long", shall we? Make it a Reality.
22/7/2012 Sunday 10:27pm
Violence and chewing gum at work.
Nurses chewing gum while at work.
Please take action on these: Principal Assistant Nurse R B A and AN R B N H has ALWAYS been seen chewing gum while on duty. Are they supposed to look "cool" while doing that? Or trying to destress because they think that nursing is a stressful ordeal? Coming to conclusion: Nurses should stay professional and exude or maintain a working image which means eating your gum during your breaks and after work. Living gum-free working lives as an exemplary way of what image you portray to others.
--> I remember yesterday or two days ago - that's why I say Principal Assistant Nurse R B A is terrible! -Because a patient - S WENT inside the nurses counter and SAT there. AND R B A switched on a Malay radio channel for themselves to listen to, so loud I could hear it from my bed. It was about 8:30pm at that time. R B A lways scolds me whenever I step into the nurse's counter, but this example of behaviour shows that she's acting not judicially! She is biased, unprofessional, and -Terrible! Once, she would hug, elbow-hug patients, CERTAIN, (mostly Malays), patients only! And the rest, she would spare them and throw her fiery darts of hostility. She chooses which patients to like/love and she still got the cheek to ask them if they love her too. Terrible.
3/7/2012 Tuesday 3:41pm
I was sitting comfortably on the chairs in the dayspace/pantry. I was eating Tudor Gold Hazelnut chocolate bar and suddenly a patient F K H grabbed my chocolate bar, broke it into half and snatched it to her body. THEN Principal Assistant Nurse R B A said: "GOOOD!". She was standing by looking at this!
Good? I'll make sure it's good you get the management slap a reprimand across yr mouth.
Is that what a nurse should say? Especially when you see another patient snatching people's chocolate??!
9/8/2012 9 August 2012 Thursday 12:53pm
I saw the unspeakable. Nurses and allied healthcare professionals aren't supposed to take photos of people and things in the ward right? Sur, a patient was sitting on the nurses' counter because the nurses had allowed her to be there singing and moving to their handphone radio. As I was standing behind Principal Assistant Nurse R B A ehind the nurse counter's side glass partition, (and she doesn't know I'm standing behind her, able to see her every move), I saw clearly what R B A was doing: In a sleeping desk position, she took out her IPhone, entered into camera mode and took a picture of Sur while she was singing. Having fun? Or just breaking the promise? First she takes a picture of me, then she takes a picture of Sur, in out IMH shirts in IMH! In the wards! What absurd! I hope something would be done to her. Amz.
5/8/2012 Sunday 7:55pm
Next, when I got tied up today, due to some disturbed, aggressive and violent issues, Principal Assistant Nurse R B A stood from afar and it caught my eye! She held up her leopard print IPhone and took a video and a picture of me in this shirt and being tied up! It was so obvious and I am so definite about it because she held up her phone and stood there for a good few seconds, pointing the camera towards me, And when I looked at her and she noticed it, she shrugged uncomfortably and hastily remove her phone from that position.
It was very obvious and her reactions proved it. I hope the management do about this and her.
25/8/2012 25 August 2012 Saturday 12:38pm
This is the third occasion Principal Assistant Nurse R B A took a picture of me in the ward. She wanted to capture me with two watermelons in my tray! Saying that "Who gave me the permission to take two watermelons at one go?" That is not a valid reason to take a photo of me. I saw with my own eyes, she fixing the phone in a camera mode and aiming her IPhone camera to me, she took a picture of me! She later owned up in front of Nurse Clinicians F and N and was forced to delete the picture.
It is not a matter of whether she deletes the picture. It is a matter of professionalism and how the staff behaves. This behaviour gives me a bad impression of how a Principal Assistant Nurse should behave like.
27/7/2012 27 July 2012 Thursday -Friday 3:03am
34A's Principal Assistant Nurse R B A "Coffee with Uncle"
You know I can't forget the time, about 1/2 weeks ago, Principal Assistant Nurse R B A went and talked extensively to my third uncle Mr Rudy/Rudi Tan Seng Kok. My father's older brother. This is what she did: Rosnah to my uncle: "Can I talk to you later? Privately", after talking to me, while visiting me, Uncle said: "Ok, where's that nurse who wants to talk to me, I'm gonna have coffee with her". Then R B A urried towards my uncle and ushered him out of the ward, door by door. And when she's doing that you know what she did? She SMILED cheekily at me and gave me eye to eye with that cheeky smile for more than 5 seconds! So they went off to have their little tete-a-tete.
Seconds turned to minutes and minutes turned to a quarter of an hour, and then, half and hour. It's nearly dinner time and she hasn't been back yet. She finally gets back when they were serving out dinner halfway. My uncle is an uncle who calls me I look like a pig and I can't be a model etc and R B A akes it worst by talking to him, with that cheeky smile on her face, bad things about me that leaves a further bad
impression of me to my uncle that he wouldn't let my mum bring me home. And is she supposed to talk this long to my uncle? And behind my back too? Why can't they talk in front of me? Why do they have to talk in the lift lobby? or God knows where they went together.
So, Charge-Complaint - Nurses having 'private' and discreet talks with patient's family member when there is a chance to be open and transparent about it. And for making it more than a few minutes, forsaking their duties as a nurse. R B A being inconsiderate and rude when giving that kind of smile to me before pouring patient's rubbish to the relative. Said. Done.
8/8/2012 8 August 2012 Wednesday 9:00pm
34A's Principal Assistant Nurse R B A scrupulous methods to please a patient.
I see Principal Assistant Nurse R B A coming into the ward with a packet of chips in her hand, turns out to be Tao Kae Noi - a packet of seaweed. She beckons to patient Yeo YC: "Come Y C", walks to the counter and took from the packet one whole stack of seaweed and passed it to Y C. Discrimination? Is she supposed to just simply buy food for any-o-how patients with any-o-how
food at an any-o-how time? I have asked nurses to buy food for me and have asked for their chips at night but their answer to me to that was "no, who knows what will happen if we give food to you at night, you may even choke and we'll be responsible for it!" What an excuse-answer! And now I see R B A buying food for other patients, is this not going according to what they say then? Unfair? Unjust? Scrupulous.
19/6/2012 19 June 2012 Tuesday 7:50am
Then suddenly Sr AN R B A checked my toothbrush and asked me "Genevieve, where's your toothbrush?" I took it out from under my bed. Sister/NM H got into a fit and said "You're not supposed to keep toothbrush under your bed". R B A purposely framed me out in front of Sister NM Ho to prove I have the toothbrush. What absurd!
7/9/2012 7 August 2012 Friday 9:14pm
I went back to the nurse's counter and pass back my leg cream. Then R B A and R the nurses with patient Jo laughed. R B A said: "She wants my chips!", loudly saying, "She wants my chips!" pointing to the packet of potato chips on the table. She had asked me "Why are you asking for MY things?" while she freely gives others. She don't have to discriminate me!
5/8/2012 Sunday 7:29pm
At about 4pm today... So you see, here's the thing: We are not supposed to climb up the chairs to change the TV channel, however awful the TV channel can be. BUT, the funny thing is when I changed the channel from 8 to OKTO, Principal Assistant Nurse R B A CLIMBED ATOP of the chair TWICE to change the channel again! Now, if patients climb up the chair and they fall down, they would get tied up and there'll be a hoohaa about it. But when staff climbs up the chair and falls down? EHOR? Staff should set an exemplary behaviour and give an example from herself! This is terrible service shortcoming.
17 June 2010 Thursday 10 am
Experiences of Mistreat by Nurses in the hospital
For a file of record of activities conducted by nurses for patients,
I looked into that file and to my surprise, it states "Games – Passing Ball". – Conducted by Sr AN (Senior Assistant Nurse) R B A edited from Rhondah-wrong name 9 Feb 2012 7.29pm) Bte Aziz and AN R (it's not the malay R N H, it is an indian Assistant Nurse, who seems to be attached to ward 34A for that day only)
Because I have witnessed the conducted activity to be of the lower than sub-standard!
What I saw was, AN R(it's not the malay R N H, it is an indian Assistant Nurse, who seems to be attached to ward 34A for that day only): "Anyone wanna play ball?" No answer. *tossing the ball up and down* No one. Then a patient just came along and received the ball and tossed back.
AND, the worst thing is Sr AN R(edited name 9 Feb 2012 7.29pm) Bte Aziz was just sitting on her laurels and writing her daily charts for monitoring! And with this answer "Oh, no one wants to play, ah "
And you dare to record down you conducted A GAME of PASSING BALL? When there is no fun and joy to the patients there. There is NO PARTICIPATION or MINIMAL INVOLVEMENT. And in the first Fact is Sr AN R(edited name 9 Feb 2012 7.29pm) B A wasn’t even INVOLVED in CONDUCTING the Game!
Is there a unfair statement of activities conducted written down in black and white?
There will be Gen to fair that statement in black and white.
The file was opened up by Staff Nurse A C with me beside – inevitably looking at all the untrue black and whites. "What are you looking at?" replies Staff Nurse A C, covering her Staff Name Tag Card.
Charge-Complaint: Nurses writing down black and white of activities conducted that are actually not the expected professional standard.
11.11am
Sr AN R(edited name 9 Feb 2012 7.29pm) B A handed her some sweet & sour yellow chewable candy to Jurita – a malay patient sitting beside me on the blue resting chair drugged and drowsy.
And the thing is, She Approached Her. The Nurse Gave the Patient. And.. particularly……
All of a few moments, patients ‘rushed’ to Sr AN R(edited name 9 Feb 2012 7.29pm) B A to ask "Give me one". She gives.
But when I went up and presented my question to her, she said . "No."
I wonder, is this the first sign Singapore can’t get tolerance and acceptance with love Between Different Races.
It’s obvious da nurse cares for that race.
?!??
Charge-Complaint: Senior Assistant Nurse R B A of Purposed-Unfairness.
11.27am
Healthcare Assistant K n
– went to IMH’s foodcourt to buy a packet of Mee Rebus. As I saw her coming in to the ward from the outside with that packet of food. I’m not sure is that supposed to be though too…
Sr AN R B A gave that food and spoke to patient A. "This is for you" she whispers. I heard. A: *shocked* *pushing the food a little away from her*. But in the end, she and her food landed up together at the visitors’ area. Lunging away at that hard-to-get food in the hospital.
I saw that, I was like "OMG. Unfairness reveals. You know that patients like the rest are dying away with the lowclassed food at Wd 34A … Isn’t the nurses and HCAs being unfair?" It’s not trying to be unfair. It IS Infairness.
I burst. I followed A, walked, sat and asked her whether I could have a bite. The 10 days staying in a ‘C-class’ ward eating ‘C-classed’ food burst me.
Her bowl was full. She was very self-..ish. "Bu ke yi, wo bu share shi wu with beah ren de" = "No.. cannot.. I don’t share my food with others one." This is something I go "Are you sure? -.-" I persist.
Next second, Sr AN R B A strided into the visitors area where there are only me and A sitting. But she only said to me: "Go. Away." I replied: "Did she give you money for the food? Never? Yeah? And Sr AN R B A replied "IT’s My Own Money. I buy for HER. NoT YOU." I replied: "But why, that you buy for her only?!"
Charge-Complaint: Healthcare Attendant K and Senior Assistant Nurse R B A edited name 9 Feb 2012 7.29pm) of Unfairness/Indemocracy.
In my mind, I was thinking, "Bribery? Cos A always sitting at the visitor’s area, and I need her to open the door for me, rest at the visitor’s area is better than in the pantry! well if she is… ……"
And you know what the nurse did? "Get Off" *PULLED MY SHIRT, PULLED THE CHAIR, UP I GO PUSH SHE WENT. !
"You wanna go in or not" - Sr AN R B A(edited name 9 Feb 2012 7.29pm)
"WHY? A’s sitting down here and I Must go in?!" - Gen
"Because you’re disturbing her eating" – She talks in a horse’s voice, high pitched horse’s voice. - Sr AN R B A(edited name 9 Feb 2012 7.29pm)
"I am NOT! I’m just asking if she could give me some!" - Gen
"No, she’s not gonna give you some, it’s I bought it for her" - Sr AN R B A edited name 9 Feb 2012 7.29pm)
"STOP PULLING AND PUSHING ME!" – Gen
"Go! If not I’m gonna call the crisis ah! To TIE YOU" - Sr AN R B A(edited name 9 Feb 2012 7.29pm)
And that’s the end. That threaten. That tying. I don’t want to get tied. Bang. There goes the door by me as I stomped into the pantry.
Charge-Complaint: Senior Assistant Nurse R B A name edited 9 Feb 2012 7.29pm) of Violence, and Threats. Inappropriate handling of patients!
12.30pm
At lunch.
As I stood to collect my lunch. Sr AN R B A name edited 9 Feb 2012 7.29pm) swept past me and said "No One Will Sayang You"
I took that INSULT.
Charge-Complaint: Senior Assistant Nurse R B A as Nurses, speak forth encouragement and wellness to PATIENTS not Bitching and Words that breaks people down!
Ok fine, I have my bloody food now, So what. I replied back the medicine that she gave me "No One Will Sayang You"
And you know what she did? She SNORTed. "hern! Hahhaha"
?Is that a Bitch or Bitching?
I took my food and proceeded to the chair and table.
Irritatingly, she stood beside me to make sure I don’t share food with people and that people don’t share food with me.
And she said after my food’s half finished – "You are an abandoned child but you don’t feel abandoned at all"
My reply: "Yeah! I don’t feel abandoned at all!" =D
Sr AN R B A(name edited 9 Feb 2012 7.29pm)replies: "Cos you are thick skin plus plus!
My reply: "Yeah! Cos I’m thick skinn + + √ =D =D =D"
Charge-Complaint: Senior Assistant Nurse R B A name edited 9 Feb 2012 7.29pm), as Nurses, speak forth encouragement and wellness to PATIENTS not Bitching and Words that breaks people down!
I hereby Certify that all these things reported are true By The Vog.
NURSE MANAGER H S K.
19/6/2012 19 June 2012 Tuesday 7:50am
Ward 34A's Nurse Manager H S K s deep hurtful remarks about a patient's parents and home that shouldn't be said.
Sister H/Nurse Manager H S K pointed out that at this time "why you haven't wake up and bathe?" and that I should be up and bathing by 7:15am. So I mentioned all the cubicles are taken except for the third cubicle near the toilet bowl which I said I don't want to bathe in it because I complained the water hose is spoilt. Very little water comes out. Then she said nobody is complaining except for me which I said I've been complaining to the community meeting about this every Saturday, She says she gives me FIVE minutes. I everybody bathes finish and I don't, she won't let me bathe anymore. I said the water's too small and I have ezema, so I need full blast water. And if you are not gonna let me bathe, my ezema will go on worse, so that's not the best interest in your heart.
17/8/2012 Friday 7:27pm
Just three days or so ago, Nurse Manager Sister H slapped me with a charge - that I stole. All for me who just reach out to take and consume a WATERMELON without asking my nurses' permission. So I am STEALING because I got a watermelon without asking? Ms Ho said: "You are, if I would say, STEALING." I could take a watermelon without asking, anyway, do I have to always ask when everyone have seemingly taken their share? And how is it called stealing when watermelons are made available for all? Why not make a cage for the watermelons to prevent "stealing".
2/8/2012 Thursday 8:19pm
I wanna say, the nurses here are T.e.r.r.i.b.l.e. Just 3 weeks ago, C J H, a patient, was wailing very badly because she's complaining that she has never taken the new injection that the doctor is changing for her before. She doesn't want her new injection, the change. Sister Nurse Manager H S K did the T.e.r.r.i.b.l.e thing - heard her cries, came out of her room and told her to stop it. Instead of understanding her, to coax her into quietening down and comfort/console her, she did a very un-understanding thing - scolding the patient like a blood-feud. I've witnessed it! NM Sister H was like firmly scolding her,: "Stop your nonsense. Stop crying now." As a nurse, when you see such a sad thing happening to a patient, and the patient is so devastatedly visually unhappy already, you should comfort and console the patient! Instead of demanding her to shut up, as it seems! Sister NM H also wants to "tie her up and give he a jab la" whenever people are "hard to handle" on several occasions as well.
9 June 2012 9/6/2012 12:22pm 34A's NM Sister H S K and 34B's HCA R's deprivation of good food to patients
I am eating malay food/diet. I ate finished the meat but I still have a whole rice leftover. So the chinese diet has tomato cut sausages. I was denied of it by Nurse Manager Sister H and Health Care Assistant R. But if there is extra food from the chinese side, why can't I have some extra? Still want to fight about it. Just let a patient eat! Sometimes the chinese food can be nice too. Other hospitals I've stayed in even allowed us to CHOOSE the food we want today.:( The extras are the leftovers when EVERYBODY has taken their share already.
21/7/2012 Saturday 11pm
I realised Nurse Manager H S K does not wear her staff card on her neck! But Nurse Manager Sister K D does all the time. Is Sister H trying to escape patients knowing her full name? Or that she wants to escape from reality that she's still a care-giver nurse after all. I don't respect that. And I would like to see her wearing her staff card prominently like she should in front of her chest soon.
Wed 16/5/2012 16 May 2012
When it was lunch time, I beckoned Sister H to look at the liquid soap, she said what is it. I said the soap’s being diluted (with water) she said so what. It is because she said until we wash our hands, she would not let us eat. And that the soap’s diluted, I told her when they press the soap on my hands, it would drip down to my legs when I walk to the sink in washing. And that the soap’s not effective anymore cos it’s diluted. And because of that, she SHOUTED at me to “Go to the sink! Then!” And because of that they call it I was arguing with her. They call this argue, by telling her your diluted handwash doesn’t work and her getting so worked up by my simple telling.
So after my talk with my case manager. S, which was not even a talk at all, I went to the doctor’s room, knocked on the door and went in to confront J – have I shouted at you before? Sister H threatened – if you don’t go out of the room I will press crisis on my hand and ask people to tie you. For once, for what happened I, for once wanted to get tied, to MAKE a statement that hey, you are the one that make me angry and when I’m angry, you call the crisis to tie me. So you have the right to be agitated, I don’t have the right to be? And hey I need the love and attention, so I will want to get tied to show it to you.
But I didn’t get myself tied.
This is a hospital, not a discipline council.
Written in the Analyst on Patient Information Sheet. 30/6/2012 30 June 2012 Saturday 9:05pm
I roughly quote my Nurse Manager Sister H S K 's from my fourth admission ward 34A words "I have 40 over patients here, I can't follow each of your individuality, there are rules and regulations that EVERYONE has to follow." Yes I agree there are rules and regulations that might be for us, but if you just see and for easy management, take us as 40 patients with similar likes, needs strengths, values and beliefs, we are just like a jail like colony with a label that you band us together in a 40 patient pack. What I mean is that when I voice out to that Nurse Manager Sister H S K she shouldn't say "Oh, because I have forty over patients here and therefore..." instead, she should say "I hear you, I will try my best to help you with your needed individual needs and your 'to-be-strengthened' strengths.
Another example would be that when my case manager writes that I could listen to the radio in the mornings, Nurse Manager Sister H S K told me no, all my privileges have been CANCELLED and claims that the radio is SPOILT - which I tried the day before, it was working fine. Radio is essential to me in a ward of nothing-to-doness and devastating boring mornings for a 21 year old.
Wouldn't she know that I can listen to the radio in the mornings as written by my case manager? (purportedly?) No.
Similar example would be when my case manager even TOLD Nurse Manager Sister H S K that she brought magazines for me and that she would give me a magazine per every 3/2 days. And later said I have to exchange the magazine one at a time with NM S. H. Before my case manager said the exchange 'policy', Nurse Manager Sister H DIDN'T give me a new magazine after 2/3 days.
And thereafter NM S.H was not coming out of her comfort of her office much that I have no chance to 'exchange' magazines with her. So that's how she 'works' with me and with each other.
STAFF NURSE M (M-H)
M-H. Her Mistreat to IMH patients: Staff Nurse of IMH Ward 34B. M-H, "M-H".
I have the right to accept or refuse medical care or recommended treatment!
When I don't wanna eat my medicine due to vomiting whenever I eat it, she shouted again "OKAY! Restrain her, two hands and one body, she doesn't want to eat medicine, WE'LL BRING IT TO HER"
I don't want to eat medicine you have to tie me and force it down my throat?!?
25/6/2012 25 June 2012 Monday 8:17am
34B's Staff Nurse M-H's Vulgarities
M-H told N SN "Fucker, nobody knows the code, now go"
34B's Staff Nurse M-H lack of emphathy to tied patients.
When a woman, T. A. T. got tied up ordered by M-H, she, T. A. T. cried. And M-H SAID: "Let her cry, nothing new" Showing no emphathy to the crying patients being TIED UP!
29/6/2012 29 June 2012 Friday 7:17pm
Staff Nurse of 34B M-H's unreasonable shoutings.
When I went to the counter to take my book to lend it to C S C, a patient because she asked me to, M-H SHOUTED at me "Out! Put back the book! You are supposed to ask the staff if you want to come into MY room. I HECK CARE how long you stay here". WHA?
I remembered when I was under her care in the B-side or A-side, (34A/B) she SHOUTED so loudly at me when giving medicine: "SO YOU WANT TO TAKE OR NOT?!" Is this the right way to a patient, you readers decide.
She comes across as a ferocious, fearsome, fierce and scary nurse that can bounce her way to the patients up ON them to tie them up effortlessly because she is very big size.
19/6/2012 19 June 2012 Tuesday 5:15pm
34B's Staff Nurse M-H's maligning way of talking and shouting in the ward.
M-H, the staff nurse from B-side came and told me off "Genevieve, what are you doing? Doing funny things?" And she ORDERED me to sit down. I was just at the food shutters telling Aunty S(Health Attendant) to take out and heat up my KFC chicken for my dinner later. M-H said "YOU THINK YOU CAN ESCAPE ME FROM THE OTHER SIDE YOU CAN DO FUNNY THINGS?" Is this the right way to talk, up to you readers to decide. I was NOT doing any FUNNY things. And the way she orders me to "sit down" is like a military officer, ordering people in the camp.
19/6/2012 19 June 2012 Tuesday 7:14pm
34B's Staff Nurse M-H's unreasonable speech
She said I have NO RIGHT in this hospital to THINK. I think something must be done to her. Because I thought the nurses are talking about me when they called my name for medicine! So I think!
Forcing/Threatening? How uncomfortable and threatened I feel about my stay here!
ASSISTANT NURSE ND
25/6/2012 25 June 2012 Monday 9:27pm
34A's AN ND imminent and angry threats
AN ND told L L Q a patient "I wish I could slap you now" and roughly pushed her due to reason: "You release your hand I didn't say anything, now you release your body". She was tied hand and body. ND said "You bully me!" on top of her lungs. Another patient untied and went to the toilet, AN ND made alot of noise that the patient might fall etc. When I told SN Y O about ND saying the slapping part, she said "Huh, so bad ah".
Also when Ag(a patient) slapped me, ND said, "Very good! More! More!"
STAFF NURSE R D C A
27/6/2012 Wednesday 8:17pm 34A’s Staff Nurse R D C A ignoring of gentle patient’s request
I just talked to Staff Nurse R D C A and she ignored me. I asked “Can you check the case notes that the doctor write it’s for my face and pimples (calamine lotion) and tell the Assistant Nurse to give the lotion to me?” After saying that, she heard it, there was silence for 5 seconds ie she ignored me totally and continued to do her work. Rude and unspeakable. She did reply my previous questions, only after I asked a few times, but this question, she ignored me totally like a dumb ass. It’s irritating and very rude.
I understand I have to do approach their staff (THE HOSPITAL's) if I need any assistance but in actual fact, they don't render assistance, if not, immediately --- when I needed Staff Nurse R D C A to help me check and confirm my case notes that this calamine lotion is for my face, she IGNORED me THREE times before I could have a proper explanation. I felt it was such an uphill task approaching any of the staff for 'assistance'.
ASSISTANT NURSE K K W
25/7/2012 25 June 2013 Wednesday 8:51pm
Ward 34A's Assistant Nurse K K W's ignorings to L L C's diaper screams
L L C, a patient was SCREAMING "Nurse! Can you help me change my diapers, it's wet!" "Nurse!!! Can you help me change my diapers", "Nurse!", "Nurse!! Can you help me change my diapers! It's wet! NURSE!" Assistant Nurse K K W was there at the counter doing her clinical charts and she didn't give a care to the screaming L C. L C was shouting so loudly and so repeatedly, the least you can do is just tell her "hey, wait for a while, I'm coming". No, AN K K W did not bat an eye and as the only one in the dormitory, alone, doing charts. Is the charts or patient's comfort more important? If you can't manage doing charts and caring for patients at the same time, then employ more nurses to take care of us! I've seen throngs of nurses in one ward when I was staying in Changi General Hospital. Why can't this hospital be the same too! I later saw that L C's whole bed was soaked in urine, overflowing from the diapers. L C is an immobile patient. So a nurse from this hospital rather let a patient soak in their urine then attend to her. And that nurse is K K W. SN G S attended to her instead.
28/9/2012 Friday 6:55pm
Assistant Nurse K K W SLAMMED the door at my face, almost slamming my fingers at the door while I approached it to get my deodorant. I asked her to let me use my deodorant, but she told me to go away first. I thought she would let me have it if I do that, but after she slammed the door onto me, she turned around an ignored me totally. Being very rude. I swore to myself, I will definitely complain about her! Being so picky and calculated about things, even when I just started a call, she would accuse me that I've spoken very long on the phone!
1/7/2012 1 July 2012 8:15pm
T B G's accuse to Ward 34A's Assistant Nurse K K W:
T B G- To K K W "You always push me! Grab my hands and roughly push me out of the bathroom. You bully me you know. How many times already, not only the first time, what if I fall down? The bathroom's floor is so wet. Is that how a nurse is to behave?" Then after that, K K W still want to tie B G up after that.
25/7/2012 25 July 2012 Wednesday 8:35pm
Assistant Nurse K K W's unprofessional throwing of temper
After C J H (a patient) threw the phone aside after talking halfway to her mum, I picked up the phone and told her mum, "she's angry". And AN K K W saw that and pulled the phone's wire. As I hold on to it, she called me "stupid". I can't use the phone to call others, I know. But is it right for a professional nurse to call a patient stupid? That nurse's from the myanmars.
HEALTH ATTENDANT D L
18/6/2012 18 June 2012 Monday 8:23am
34A's HA D L removing soap from patients while they bathe halfway.
D L the Health Attendant TOOK away my soap when I was bathing halfway. I said I need the soap still to wash my ears, she babbled like a duck "no no, you use too much soap!" Have you heard of nurses who takes away your soap while you are bathing halfway? More still after I told her I still need the soap.
28/6/2012 28 June 2012 Thursday 8:18am
Man-handling by Health Attendant D L of Ward 34A
Health Attendant D L MAN-HANDLED me today in the bathroom just now. She shoved, PUSHED, hard, jostled me out of the bathroom when I said I want to bathe in the assisted bathroom to just wash my hair because the bathroom cubicle's water us too small to thoroughly rinse my hair. Then she disallowed me and PUSHED me to the door. You can say nicely or if I do not want to go out, let it be! PUSHING me and SHOVING me? Man, I've got man-handled and roughly treated.
ASSISTANT NURSE Tgsny
27/6/2012 27 June 2012 Wednesday 8:26pm
Assistant Nurse Tgsny's playing with her handphone almost all the time when duty is needed.
When I asked Nurse Tgsny "Can I have my calamine lotion?" She says "I'm alone here". I saw that she was browsing through their IPhone pictures and using an app to adjust the picture's brightness grain, intensity and colour. If she is alone, in the ward, she should see the importance of overseeing the patients, moreso alone. Instead of playing handphone pictures which I have been seeing that she does this often behind the nurses' counter.
16/7/2012 Monday 6:52pm//5:45pm
Just now around dinner time, Assistant Nurse Tgsny went and USED my bag. The bag of mine contains my church magazine, my exercise book with name cards, OXY Cover, my stuff toy and a paper. All of them were scattered at the shelf while Assistant Nurse Tgsny selfishly used my bag for, you know what? Hold her water bottle, pampers and restrainers. If I never spot her holding my NUS Alumnus bag, she wouldn't have returned it to me, wouldn't have placed everything back into the bag, with some things missing though my bag doesn't have my name but she should know the bag belongs to me! Because my books inside have stated my name! I am shocked!
HEALTH CARE ASSISTANT S T
1/7/2012 1 July 2012 Saturday 1:25am
I woke up. I hear the sound of water dripping, splattering all over the floor. I walked to the sound and saw S A M T standing up and peeing on the floor. Health Attendant S T was beside her and she snapped "What are you doing here? Go back to your bed!" I just heard 'water' dripping on the floor and I was curious that I went to see! Nothing wrong with that right. And she snapped: "People urine you also want to see?", "Don't irritate".
I am displeased, how/when is this IRRITATING???!!
ASSISTANT NURSE Vnwr
11/8/2012 Saturday 8:17pm
I just merely ask Assistant Nurse Vnwr to check a basket and a blue box whether my Bethamethazone Cliquinol cream is in there because they couldn't find it. She told me to check with Staff Nurse D the next morning and she got frustrated, she pushed and banged the nurse's counter's door and flew open the blue box, spilling all the UNO cards inside. I got a shock of my life, my heart almost jumped out. I am concern about applying the important cream to my very sensitive and itchy legs and that's how you treat me? And that's how you behave as a professional nurse? Giving shock treatment to others? Absolutely stunned.
ASSISTANT/STAFF NURSE P Z N
Nurse P Z N of THE HOSPITAL, My Ward in 2009. From Myanmar. I'm not sure if she's assistant or staff.
2/8/2012 2 August 2012 Thursday 11:00am
This is the thing that I almost forgot to write down: about Nurse P from Myanmar. She's a bespectacled, short haired woman. In 2009, 28 Apr 2010 Wednesday 1:20pm to be exact. Bathing Time. when I was bathing in the bathroom cubicle, she, wanting to hurry me up, shouted "Get out!" She was alone in the ward. And then, this is what she did: She Very Violently Kicked the cubicle's door with all her force and all her might! BANG! I think the lock almost broke! Using her legs to kick the door? WHAT kind of action is that? And I'm surprised and shocked that she's still working in this ______ hospital. Still terrorising the patients here. I'd ask again, What kind of action was that??!
I'll like to charge her for aggressive behaviour & disrespect to patients. I have headache because of her.
30 Apr 2010 Friday 8pm
(After medicine time,) Nurses on duty - XM ; L & e unavoided omnipresent P Z N.
Seemingly the nurses forgot about my medication - not oral, but the creams to smooth my itchy, hospitalised skin. So I stepped a foot into the nurses' counter to manually retrieve my long gone medicine from the nonchalant nurses. And B.O.O.M. "Go away. This is not your office, your office is there *points to bed*" scorned P Z N She pushed the door to my foot, grimace forcefully and SLAMMED the door on my face, going back to her paper work.
And then, "P Z N, you cannot do that you know." XM the nurse said. P Z N "She cannot come in what", XM: "I know she cannot come in but you cannot do like that"
P Z N: "silence".
Another testimonial of the service inconsistency of the ward nurses. Kudos to the service orientated, sensitive XM.
STAFF NURSE M W W M
Previous my ward's, currently in Block 6. Advance Diploma Nurse M W W M's visible bad ward behaviour.
I sat on my chair looking on to Nurse M W W M and she as a advance diploma nurse too! I'm shocked, surprised and see no good in her in my ward. I remember Two years ago in 2009 when I was bathing in bathroom, she wanted me to come out of the bathroom immediately in the middle of bathing. As I had just came in and I had mensus, so I had to bathe a little longer. M W W M shouted: "You come out now immediately! Or else I will tell the doctor that you are mentally SICK and you will not go out of the hospital." Really bad? Yes. Really bad.
8/8/2012 8 August 2012 Wednesday 8:56pm
Today, Advance Diploma Staff Nurse M W W M of Block 6 screamed/shouted at patient I T "No sit down, No food ok!" (If u don't sit down, u get no food ok). Living in this ward is already terrible enough, coupled by steely shouts and screaming orders by the nurses makes our day worst! Can't the nurse be gentle at least in speech?!
27 Apr 2010 Tues 10:24am my Ward.
It's the way they treat us.
It's 'outside' time we are not supposed to go into the dormitory but sit outside.
9:30am Violence & Disrespect 1: M W W M Kicked my legs and used violence to push me when I was trying to follow her into the dormitory while she gave G B S, a patient, an injection. She should have not used her bloody legs to kick me or step on my fucking legs & she should have gently told me to step aside. This is care, compassion and professionalism. Damn it.
Violence 2: I spent another hour doing nothing. And my body itches terribly w/o powder 10am When M W W M opened the nurses' counter door, I went in with her too reach for the hard-to-get always avoided powder. M W W M then SHOVED my body out and PUSHED me forcefully, I emphasize again, forcefully. A barbarian with no respect to me as a bloody patient. Slamming the door RUDELY hard IN MY FACE. When the powder was just there available for patients to use. What a professional nurse like her should have done: NOT ***king PUSH me. This is outrageous. TELL me she will give the powder later. Close the door GENTLY. Damn it.
Side note: I am not like some mental patient who forced open the door.
Bullying, terrorising.
Disrespect 1: I ate lunch. Which was plain, mundane and brain-decaying food. I went in, it was bathing time. I was expecting my case manager to arrive to bring me for a shelter home interview. I was taking my clothes (which they call 'baju') to bathe. M W W M says "Better make sure she bathe today" - looking at me "I better see you bathe, later you don't go and tell the nurse to let you bathe after they close the door. Tell them left, right, center. And come to think of it, for the later stated rudeness, I'll see I'll smack the case back at her left, right and center. I, having my clothes with me, waited for the first cubicle to be available for bathing, the first person went and I waited to get a chance to get a shot at getting the Head & shoulders shampoo which the nurses try their best to keep away from dandruff haunted person like me. So I waited for yet another patient to go in to the available cubicle. The Healthcare Assistant (HA) and Assistant Nurse on duty this day looked at me and scream around that I did not go into the bathroom to bathe. *thunder* miss nurse M W W M appeared to me, and SHOUTED: "You better go and bathe, if you don't go in and bathe, FOR YOUR INFORMATION the doctors will be coming later to interview you for your shelter home okay. If you are like this, I WILL WRITE IN YOUR REPORT THAT YOU ARE MENTALLY SICK. And then, we will put a tag there that says you are NOT FIT to go for the interview home."
WHAT IS THIS??!!!
30 Apr 2010 10:10pm Ward 34A
M W W M 3:00pm steps into the dormitory, *Thunder*. After half an hour of serving patients some medicine or something, I stumbled or rather the nurse displayed to me, what might be happening to her, the doctors write... It's the patient who's aggressive what...... They think we're what. Robots. She was hyperventilating to the cleaner Aya - K. And I wonder... So... there's some cock ups in the management and she might be treated as a patient, but please, be professional, do not treat as like a dog or cat. Even a dog or cat gets better treatment then we do.
12/8/2012 Sunday 9:17pm RED FLAG
Also, in 2009, if not for patient-friend-J L W T, I would have forgotten, Staff Nurse M W W M COSTAPED, yes, using a COStape to COStape this patient called K S M's mouth when she was complaining she didn't want to go ECT! She also took pictures of patients tied up and showed it to everyone, being more heartless then R B A of Ward 34A. When patient J wanted to un-COStape K S M, M W W M said if J opens, she will tie her up. She also scolded J "fuck off" when she bathed too long and when she scolds back, M W W M says "you better watch what you're saying, I will remember. If you ever get tied, I will tie you very tight" Wa! Bully ah! Terrible? Wa! Really terrible man!
3. Safety & Privacy
We are entitled to be treated with dignity in a humane environment that affords reasonable protection from harm, including:
- Receiving care in a safe setting,
- Being free from physical restraints or seclusion, unless medically required in situations where there is substantial risk of imminent half to myself or others.
- Being provided with appropriate protection, especially for the disabled, elderly or vunerable children.
I am going to spat on these statements because what I've said will show we have not been treated with dignity in a humane environment.
STAFF NURSE MERCY JERAYANI
29/7/2012 Sunday 12:51pm
Staff Nurse Mercy Jerayani told me again “That’s why you are like this, your parents don’t want you.” Telling me that hurts my feelings and eventually this is not what a professional staff should say/behave.
NURSE CLINICIAN NARCISSA AQUINO DE LEON
Wed 16 May 2012
On earlier this month Sister Nancy – the Philipino nurse that stayed in Singapore for years took my deodorant and threw it away. Plus my shampoo. I said you have to pay me back for the loss! This is a gift from my friend and it doesn’t come easy! She demanded that because the can is empty. She shook it and then threw it away. But I said no but you didn’t SPRAY it out to check if it’s really empty. And because of my argument she changed her stance and said yeah, she sprayed it too! AFTER I mentioned it to her. So? My not-yet-finished deodorant is to be gone just like that? I use it, I know when it is finished or not. I demand her to return me a bottle of deodorant that my good friend Adeline bought me.
28/6/2012 Thursday 10:24am
Staff Nurse Tang Shi Wei gave me the radio in the morning. She said if I fight with Lim Kim Gek a patient over the radio again, she would take away the radio.
Then I approached NC Nancy (Nurse Clinician Narcissa Aquino De Leon) and explain that because it’s in the morning I can’t on the radio too loud and because Lim Kim Gek wants it loud so that I could share with her. I explain I would listen to the radio on earpiece in the morning and let Kim Gek listen in the afternoon. Sister Nancy then retorted “It’s I set the rules, not you” I dunno why she said that (my explanation). Does this explanation have anything to do with you’re not setting the rules here. Did I say that? No link. Then she said “No radio for you now”. I was taken aback. Did I do anything wrong that makes her have the right to not let me listen to the radio anymore? I MERELY just explain why I don’t share the radio with Kim Gek!
THEN, SN Shi Wei burst in and took the radio away, I didn’t want to give the radio to her and as I place my plastic holder that keeps my earpiece on top of the radio in between the lid and the radio CD player firmly tight, she tore the earpiece plastic holder. She could have pulled the radio handle, instead she pulled the earpiece plastic holder and in the end tore a big hole in the holder that I can’t keep my earpiece in! She destroyed my plastic holder where I safekeep my beloved earpiece!
Yes I admit I was struggling with her not to take away the radio, but she doesn’t have some SENSE to pull the radio away BY THE HANDLE, not tearing away at my beloved plastic holder! Now, I have no plastic holder to hold my earpiece! Because the plastic holder has my name on it to indicate the earpiece is mine. When asked to give me another plastic holder, she says “ask Esther (Assistant Nurse) since she’s the one who gave it to you” and that she doesn’t have it. She’s just destroying everything la!
And moreover, WHAT did I do that the nurse has to take the radio away from me? WHAT? And you forcefully took it away from me, being VERY VIOLENT! I merely just explain to Sister Nancy that I would let Kim Gek listen to the radio in the afternoon! I didn’t still fight with Kim Gek, I didn’t still still quarrel with Kim Gek over the radio! She just took away the radio away from me like that without any reason! O.O. She asked me to ask NC Nancy later for the radio. And when I did, NC Nancy asked me to ASK her back whether I can have the radio cos she’s the one who took it. And then I said SHE is the one who asked me to ask YOU! So there was a responsibility DING-DONG. And then Shi Wei (SN) came along and I asked her, before she could say yes or no, Sister Nancy said “Cos I have to respect her decision, so no”. SN Shi Wei didn’t even said yes or no and even if she did, you as the Nurse Clinician “Set the rules” and have the final say in this decision! Not Shi Wei?!
I felt I’ve been unfairly dealt with and that they have no reason to take away the radio and leaves me with no radio in the devastatingly boring morning.
2/7/2012 Monday 8:31am
Nurse Clinician Narcissa Aquino De Leon did almost the same thing to Tan Beng Gek as what Kyi Kyi Win AN Nurse did – beckoning her rudely in waving her hands out of the bathroom, when Tan Beng Gek (a patient) got agitated, Staff Nurse Marisol Nonod said “Take the restrainers” to Staff Nurse Dong Jun Li. She got frustrated that the nurse always threaten to tie her, and told NC Nancy “I stand here I’m blocking the way ah? (which she ‘s not) I have choice where to walk!” Then look what NC Nancy’s reaction was – she shouted at Tan Beng Gek – “FINE!”. Ookayy... .... Then when I told NC Nancy that “Kyi Kyi pushed her yesterday” She look at me with pleading eyes, as if wanting me to drop the case, and said “No la, she didn’t la”
STAFF NURSE MA HIANG MOE MYINT SHARON JOY
21/7/2012 Sat 3:07pm
Ma Hiang Moe Myint or Sharon Joy said this phrase that makes me boiling just now. "...no wonder your parents don't want you la..." to say that means you're being very unsensitive to my thoughts! I am already very upset that I can't go home because of my parents, and you still want to taunt me about that. I'm furious! And Hurt!
17/6/2012 17 June 2012 Sunday 1:01pm
34A's Staff Nurse Ma Hiang Moe Hyint Sharon Joy and Assistant Nurse Vikneswari's initial refusal to clean shit on the floor despite people stepping on it.
There is shit on the floor but the nurses on duty - SN Ma Hiang Moe Hyint Sharon Joy and AN Vikneswari refuses to clean it up at first. Subsequently the shit is being stepped on by someone. When called to clean it, my cries fell on deaf ears. Please, they should have some responsibility, we don't have gloves, we patients can't clean the shit up for you. Witness: Siti Nooryatima (patient) claims she shouted there's shit but noone cleans it up, eventually its Vikneswari AN.
STAFF NURSE DONG JUN LI
31/8/2012 Friday 7:30pm
Just now at dinner time, I came to consume another watermelon, taking it from the lot. THEN, Staff Nurse Dong Jun Li standing from the side GRABBED violently and forcefully my body. "Who gave you permission to take the watermelons?" I replied: "Do you have to GRAB me like this?" She said: "Ya". Yes, I may admit that it may be wrong to consume "un-permissioned" watermelons, but as a nurse, the nurse should not GRAB me violently and forcefully like that too! Admit it! You can say and advice nicely, the nurses have Always resort to force to resolve things! And it's very bad! It hurts us, and traumatises us. Also Staff Nurse Dong Jun Li had switched off "my" TV when it is not even dinner time yet at 5:20pm when the official time for dinner is 5:30pm. Why, just 10 minutes more of watching my favourite show? That I kept quiet by not writing down about it. But this time, she burst the bubble. My bubble.
ASSISTANT NURSE RAFIDAH BINTE NAZMUL HOQUE
34A's Assistant Nurse Rafidah Binte Hoque's Ridicule
26/7/2012 26 July 2012 Thursday 10:50pm
When Assistant Nurse Rafidah Binte Nazmul Hoque came on duty at night today and saw me tied, her face lit up and she said "Yes!". She also said "You can write a complain letter and send it to HR. You think we care? We don't!" So writing a complain letter about her and sending it to HR is what I will do, because is it right to lit up your face and say "Yes!" when you see a patient restrained??. Absolutely wrong.
20/8/2012 Thursday 9:17am
I stood beside Assistant Nurse Rafidah Nazmul Hoque and by the way looked at what she's doing. I did not purposely looked into what she's doing but since I was beside ber, it was very obvious.
Under the Observation/Management of restrained patients, you have to ensure the circulation of blood under the restrains, hourly provision of fluid or PRN etc. And after you checked on them, you have to tick that you have checked on them.
I see AN Rafidah going through the paper then TICK TICK TICKED all the checks for the have-to-dos but not CHECKING the patients restrained at all! She tick tick and signed that she had ensures everything in quick strokes to finish up the charts. I have never seen her going up to the patient and REALLY checking on patient's restrains, whether it's too tight around their hands or too tight around their waists. I remember Assistant Nurse Rosnah Binte Aziz tied my hands so tighty that it became black and no one checked on that.
So, Charge-Complaint - Nurses blindly trying to finish the checking on restraints checks that they leave aside the very duty of really checking and caring for patients tied up instead! Just fulfiling the charts and being so superficial, but not carrying out any tasks at all!
STAFF NURSE LLAGAS GRACE COLOMA
4/8/2012 Saturday 5:53pm
As I walked into the dormitory, I was greeted with a shrill by Staff Nurse Llagas Grace Coloma: "Hey! Why are you bringing these in here? Hey! JunLi (Staff Nurse), she's bringing all the magazine and newspapers in"
One thing that I Hate about this ward is Even magazines and newspapers, unread ones, can't be brought into the dormitory to be read? Then what are we gonna do then? While away our time while you prepare your medicine? Don't be ridiculous la, Grace. "All these people they cannot understand". So don't be ridiculous la, Grace, give us some space. S_p_a_c_e.
On the 7/7/2012 Saturday 4:01pm,
SN Jeslin Tan Chun Hua gave an education talk amongst some patients on Healthy Lifestyle. People need to be active to be healthy. Physical inactivity is dangerous to our health. Contribution to inactivity
*Sitting around in front of television/computer.
*Riding in a car
*Using elevators
Physical activity means moving about and using up the body's energy.
Inactive children are likely to become inactive adults.
Exercising relieve stress, releases tension, boosts energy level and enables you to sleep well. It prevents anxiety and depression and improves self-image.
However, I remember in my previous admission, I was trying to exercise in a nothing-to-do ward. I did karate kicks in the air. And Staff Nurse Llagas Grace Coloma saw that and said "we gonna tie you" if I do that again. What? I was merely just exercising! I will get tied if I do such things! Their reason being that I might fall. But dancing? If you dance vigorously too, won't you fall too? I dunno. There's a conflict of what the education files black and white and what the nurses are allowing us to do.
HEALTH ATTENDANT ANNIE WOO SUET, ASSISTANT NURSE NURHIDAYU, STAFF NURSE MARISOL G. NONOD
4/8/2012 Saturday 10.33pm
Nurses in IMH have to be more kinder and more caring towards patients here in IMH, Because for example if we are disturbed, aggressive or violent, we get tied up, two, five points, hands, body and legs, and most importantly get an anti-psychotic injection - especially Haloperidol.
Injections can make our eyes roll up, destroy our defence, our ego, and make us vulnerable to anything, even shouts or threats by the nurses.
So when our eyes uncontrollably roll up and we are at our weakest, nurses should be the most understanding of that. Our comfort, our feeling, our restrains. Which I see that from the first restrain I have until now, the nurses don/t understand us and are worst off in caring for mentally ill patients in IMH then in other hospitals I have ever been to and stayed in before.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
There is a new patient: ZZJ. She came in, sat down beside me and in front of me eating, she showed signs of irrelevance when she suddenly said "I really hate them". Which I don't understand who are the 'they'".
She kicked the dormitory door twice and got tied hands, body and legs on to the bed at 6pm. Given an injection of Haloperidol - an anti-psychotic medicine at 7:15pm. Two hours passed and she began to cry. Then Staff Nurse Dong Jun Li untied and released her legs only. But when she began to squeeze her hands out of the cuffs and finally untie herself, Staff Nurse Llagas Grace Coloma tied her hand up again. She showed little signs of resistance although she was against getting her hands tied again.
25 minutes later, she released her hands again. This time I think it was stupid - HealthCare Assistant Selvi Tamil took the leg restrainers out - with no instruction for that and tied her legs up to the bed. This time, it was a struggle. And Staff Nurse Dianne Paul Jimenez Rubia, Health Attendant Annie Woo Suet, Assistant Nurse Esther Ngun Vang Men, Assistant Nurse Kyi Kyi Win, Staff Nurse Dong Jun Li and Staff Nurse Gopakumar Sindhu were rounded up to tie the patient! And listen to this: What Health Attendant Annie Woo Suet Heng did was - climb up onto the patient's legs, knelt and pressed on it, and beckoned the others to tie her up. Which when she did, ZZJ became visibly traumatised: saying "Why are you doing this?".
I'd ask now - was it necessary? If the patient just released her hand, just tied back the hand! Why tie the legs again when the legs has already been released? And why go to this extent to make sure she's really totally tied by climbing on top of her and doing the trick?
Did Health Attendant assessed the situation that the leg is to be tied in the first place?
Now, thereafter, after a few hours at 10pm, Staff Nurse Marisol G. Nonod and Assistant Nurse Nurhidayu came on duty. Staff Nurse Marisol said: "Ok, I'd release your hands and legs (because she later said she pity her because she's a new case and that she thought she might feel uncomfortable) but if you don't behave yourself, you go and kick the door again and disturn the rest of the patients sleeping, I will surely tie you back again."
So she removed all her restrainers but did a very wrong thing - still tying her at her body. Staff Nurse Marisol said "If you kick the door again", I really thought she was going to completely let her go free, because how are you going to kick the door if your body is still tied up on the bed?
So she stood up beside the bed with her body still tied on the bed, trying to untie the "strings" attanched to her body. That's when Staff Nurse Marisol came again and said "I give you chance already but you didn't keep your promise."
So Assistant Nurse Nurhidayu and her proceeded to tie her hands and legs again. Then Z-ZJ protested: "But you didn't untie all!" Which is true. Normal people when tied, even the body, would get up and try to untie themselves. Because of that, she gets tied up hands and legs again.
This time, ZZJ is not giving in. She feels angry and betrayed. She shouts "Why are you pushing me?", as the nurses are pushing her back to the bed. And she beats Staff Nurse Marisol's hand when she held her. She became irritated and tried to bite her.
Then Staff Nurse Marisol pulled the crisis alarm and two male AETOS guards, one male nurse, a female nurse from 34B, two male Health Attendant and Nurse Manager Sister Ho Soo Kim came and forced ZZJ on the bed. It is controlling the patient as she shouts "I don't want to be controlled!" which is true. You have no right to 'control' us when we don't want to be tied.
With the sight of the blue colour uniformed AETOS guards, she was negatively smittened.
I agree with her when she said: "How can I sleep like this?" If we are not crazy, we'd become crazy in here. "I just want to be free" she said.
A doctor came later and asked her: "Are you hearing any voices?" Which she replied "No, why are you treating me like an insane person? I'm perfectly sane and normal person!" which I agree as well.
Staff Nurse Marisol told the doctor: "We have given her an injection and she has eaten Activan and promethazine, but it didn't knock her out" Knock her out? Pause. This is what nurses want to do with us? Knock us out? When we're conscious and alert? Instead of counselling and emphatising with us, you want to "knock us out?!".
Anyway, as the doctor left and she was given another injection, she growled like a lion and whined terribly.
I felt like she was like a guinea pig, tied up and all restrained for an experiment.
Because her cry escalated into a wail, and she felt maligned, bruised and extremely hurt, and she cried out "Somebody help me? Somebody?", the Assistant Nurse on duty, Nurhidayu who was doing her charts in front of ZZJ, didn't blink an eye while she continued to do her own things. She did not come to the patient, offer some words of comfort, reassured the patients nor gave consolance.
*Is that the right way to operate as a nurse? When you see someone deep in distress, you as a nurse don't go up to that person and comfort that patient in need? You don't even give a single care or bat an eyelid when someone cries? At least give her some consolance? No? No! Assistant Nurse Nurhidayu had the "lucky it's not me" look on her face while she looked on.
And the only words she uttered out was: "Sia la", when ZZJ untied herself again.
In short, nurses have not been very emphatising and helpful to a patient's recovery. Climbing on someone's legs? Knock her out? Looking on like nobody's business? Not offering any words of console of comfort?
Trust me, getting tied hands and body is very uncomfortable, and you "stay in the position for a long time alrd". Moreso legs. And Staff Nurse Marisol G. Nonod is a Phillipino, who had been beaten by her uncle. Is she imposing her Phillipino standards on us Singaporeans? Nevermind that. To suffice, this service in this hospital is the dungeons - chains and restrainers with nurses ready to tie patientd anytime. With enough doctors to hear the story from nurses and execute injections.
ZZJ gave in to the strong effects of the latest injection and went into sleep induced state until now. As I end my write.
5/8/2012 Saturday/Sunday 12:51am
PS, all the while, ZZJ had not been wearing her specs. If I don't wear my specs, everything is a blur to me, I'd feel so deprived and blur! And she's been through it all!
So you see, if a normal and sane person is sane, they go through this treatment, it would be developing a mental illness for them! They WOULD become MAD with illness!
STAFF NURSE MARISOL G. NONOD
2/7/2012 Monday 8:31am
Nurse Clinician Narcissa Aquino De Leon did almost the same thing to Tan Beng Gek as what Kyi Kyi Win AN Nurse did – beckoning her rudely in waving her hands out of the bathroom, when Tan Beng Gek (a patient) got agitated, Staff Nurse Marisol Nonod said “Take the restrainers” to Staff Nurse Dong Jun Li. She got frustrated that the nurse always threaten to tie her, and told NC Nancy “I stand here I’m blocking the way ah? (which she ‘s not) I have choice where to walk!”
STAFF NURSE TANG SHI WEI
28/6/2012 Thursday 10:24am
Staff Nurse Tang Shi Wei gave me the radio in the morning. She said if I fight with Lim Kim Gek a patient over the radio again, she would take away the radio.
Then I approached NC Nancy (Nurse Clinician Narcissa Aquino De Leon) and explain that because it’s in the morning I can’t on the radio too loud and because Lim Kim Gek wants it loud so that I could share with her. I explain I would listen to the radio on earpiece in the morning and let Kim Gek listen in the afternoon. Sister Nancy then retorted “It’s I set the rules, not you” I dunno why she said that (my explanation). Does this explanation have anything to do with you’re not setting the rules here. Did I say that? No link. Then she said “No radio for you now”. I was taken aback. Did I do anything wrong that makes her have the right to not let me listen to the radio anymore? I MERELY just explain why I don’t share the radio with Kim Gek!
THEN, SN Shi Wei burst in and took the radio away, I didn’t want to give the radio to her and as I place my plastic holder that keeps my earpiece on top of the radio in between the lid and the radio CD player firmly tight, she tore the earpiece plastic holder. She could have pulled the radio handle, instead she pulled the earpiece plastic holder and in the end tore a big hole in the holder that I can’t keep my earpiece in! She destroyed my plastic holder where I safekeep my beloved earpiece!
Yes I admit I was struggling with her not to take away the radio, but she doesn’t have some SENSE to pull the radio away BY THE HANDLE, not tearing away at my beloved plastic holder! Now, I have no plastic holder to hold my earpiece! Because the plastic holder has my name on it to indicate the earpiece is mine. When asked to give me another plastic holder, she says “ask Esther (Assistant Nurse) since she’s the one who gave it to you” and that she doesn’t have it. She’s just destroying everything la!
And moreover, WHAT did I do that the nurse has to take the radio away from me? WHAT? And you forcefully took it away from me, being VERY VIOLENT! I merely just explain to Sister Nancy that I would let Kim Gek listen to the radio in the afternoon! I didn’t still fight with Kim Gek, I didn’t still still quarrel with Kim Gek over the radio! She just took away the radio away from me like that without any reason! O.O. She asked me to ask NC Nancy later for the radio. And when I did, NC Nancy asked me to ASK her back whether I can have the radio cos she’s the one who took it. And then I said SHE is the one who asked me to ask YOU! So there was a responsibility DING-DONG. And then Shi Wei (SN) came along and I asked her, before she could say yes or no, Sister Nancy said “Cos I have to respect her decision, so no”. SN Shi Wei didn’t even said yes or no and even if she did, you as the Nurse Clinician “Set the rules” and have the final say in this decision! Not Shi Wei?!
I felt I’ve been unfairly dealt with and that they have no reason to take away the radio and leaves me with no radio in the devastatingly boring morning.
When patient's eyes roll up, nurses dont understand them, shout at them,
- Nurse Tang Shi Wei, want to restrain me when my eyes roll up. She is a short fused nurse.
STAFF NURSE LOUELLE TRESPICO, NURSE CLINICIAN NARCISSA AQUINO, STAFF NURSE MAHESWARI
Staff Nurse Louelle Trespico, Sister Narcissa Aquino and later Staff Nurse Maheswari kept shooing me off when im visiting IMH
9 Nov 2012, Fri 5:11pm Ward 34A
I just went to the ward to pass my friends still in the ward a packet of chips and to try and Say Hi to them. The staff, Staff Nurse Louelle Trespico, Sister Narcissa Aquino and later Staff Nurse Maheswari was very unfriendly towards me. Staff Nurse Louelle kept shooing off, "Oi you go home la" then gesturing me out. But i said i JUST WANNA SAY HI to Joanne, my friend! No doubt, i can't go INTO the ward, the visitor's area, but at least, they didn't even MAKE an effort to call for my friend, who is a patient in ward 34A now, to come to the glass panel and I could wave to her. Now i know staying in the ward is a terrible feeling. It is ego destructive. And one simple wave of friendly gesture can lift their spirits and make them happy. And why can't the staff of IMH do that? I am very disappointed and irritated by them. Moreover I want to do a complain about Staff Nurse Ma-H or Maheswari, she was having a stern, strict, unfriendly tone saying "Louelle, is she discharged? Why is she here?" So ex patients can't even say a simple hi to their ex patients' friends? What ridiculous service and absurd attitude! talk to Staff Nurse Louelle, Nurse Clinician Narcissa and Staff Nurse Maheswari.
On 7 June 2010, Monday
In Rest: 1:20am – I see staff nurse night shift Navi flipping through all the case sheet notes through and through. I was thinking to myself. If nurses can flip through case notes and know hooker, line, sinker and fisherman’s boots about me, that's pretty... knowing everything about me.
You see, what we have to do is to make sure all nurses here are well educated, well respected and worthily professional to be neutral and uphold integrity and jolly well know your dealing with sensitive and private information and patients that needs your understanding, care and love for them.
One irritating part I cannot put off is – why are still so many goodness-gracious-me, impolite, rude, imcubent, insensitive, hurting nurses that carried a bad name of IMH for us. With “oh-muddle-I-am-here-in-the-head” nurses from China, Foreign nurses even stemming from Vietnam, Phillipines, India.
Do they come for a better monetary remuneration in Singapore or do they really love their job – taking care of patients? Pls don’t give us the impression that you are only here for vain conceit but not passion for hurt souls.
I end my write at 1.53am.
____________________________________________________
On 24 August 2010 Tuesday 9.30pm,
I was about to sleep, but I can’t because of my very very dry mouth.
So I walked around and waited for them as they tie one of a patient – Jo L – two hands one body after she was pushed out of the nurses’ counter while trying to grab and use the phone situated inside the counter.
I waited and watched and waited and watched.
And you know what? At 9:42pm, this happened:
“Can I have a cup of water pls” – Me to Assistant Nurses Dana and Thurgasigny, and Healthcare attendant Guna
“This is our resting time ahhhhhh!” – Assistant Nurse Dana
“Why we come in here [in nurses counter], you bully us ah” – Healthcare Attendant Guna
In the end, I had to wait for half an hour to just do one simple thing – drink water.
“Hey, this is not your home, it’s a hospital ok!”
I am flabbergasted! If this is the hospital, all the more you should take care of me!
No one going in and out of the dormitory even bothered to bring one cup of water.
And you know what? I hate to say it in this manner but – The cups of water and the flask are just - Outside The Dormitory!
_______________________________________________________
Research is also undertaken in this hospital and I may be invited to participate in clinical research or clinical trials. I am selected and did not decline to participate in a LYRIKS research for at risk individuals during my stay in IMH in 2009. I was given $50 each for drawing blood from me, doing tests on me and the nurse manager and nurses failed to safekeep my $100 in total and it was passed to my uncle - which in turn passed to my mum. I am not happy about it because it's MY money, I go through the pains of needles poking me and I didn't intend to pass my money to my mother.
Complain to Singapore Nursing Board.
Apart from spot checks, I am whistle-blowing as part of the service industry's strategy to flush out errant services.
The core values of nursing is responsibility & stewardship.
I am known to suffer from bipolar disorder. It has to be made sure that I am not discriminated against on the basis of my medical condition. Any such discrimination is prohibited by the United Nations Convention on the Rights of Persons with Disabilities, which Singapore has decided to ratify.
I also ask the nurses of Ward 34A to be sensitive to it's own patient, in the light of my medical condition.
COMMENDING NURSE MANAGER SISTER KRISHNAN DEVAYANI
The following that I'm going to write shows that I not only write about the shortcomings, and mistreats of nurses, but also good points and showcare of nurses too!
1/8/2012 Wednesday 12:27pm
I would like to commend Nurse Manager Sister Krishnan. She has gone the extra mile to lend me a mini transitor radio so that I spend my boring hours listening to interesting pop music on the radio! Kudos to Nurse Manager Sister Krishnan Devayani for the extra-mile service!
She says "I have nieces and niece, so I'd know what teenagers want and need" I'm comforted! Finally someone understands me!
16/9/2012 Sunday 10:47am
I would like to commend Sister Krishnan Devayani, the 34A/B Nurse Manager. She gave me and another patient Joanne a sardine currypuff to eat :) I am very impressed and smitten by her action. This shows that she does go the extra mile to provide for the patients. Unlike Sister Ho. She deserves a commendation for these.
I’m truly touched and impressed.
Previously she gave us a LEXUS cheese biscuit as well. :D
21/9/2012 Friday 10:47am
I am truly amazed, Sister Krishnan, the Nurse Manager, while I was at the counter, gave me a TOP Triple Choc chocolate bar. I was pleasantly surprised. She does go the long way to please patients and make them happy. She understands how we people who stays in here for 5 months is not easy. A chocolate bar, one chocolate bar will light things up! And it has!
I would like to commend on Nurse Manager Sister Krishnan that the very first time I've got admitted to IMH at ward 34B, she informed me that I am in a special team and a case manager and doctors will be seeing me as well.
4/10/2012 4 October 2012 Thursday 4:54pm
With all these happening to us, it's a no wonder it's adding more stress to our already stressed beings being patients in the mental hospital, being mentally ill. So, even if we don't die from mental illness in this mental hospital, we would die of heart attack.
This is a letter of demand. To the nurses in IMH, it's doctors and allied healthcare workers, that including case managers. Charging that their recent conduct amounted to act of negligence and abuse and I demand that they compensate me. That includes a compensation from IMH itself and that they issue a public apology.
Any punishment or action imposed must be substantial enough to reinforce the message and should not be just a mere slap on the wrist under the Hospital and Medical Institutions Act.
I would like the prosecution to agree with me that there is a need to send a strong message to service provider institutions like IMH that the law will have zero tolerance if mental patients in their care are treated inappropriately. This includes verbal and non-verbal actions. And physical or non-physical abuses. And that the welfare of these patients, including their dignity, must be upheld at ALL times.
I demand that Principal Assistant Nurse Rosnah Binte Aziz, Staff Nurse Maheswari (Ma-H), Staff Nurse Ma Win Win Mar, and Assistant Nurse Pao Ze Nam be SACKED.
I am serious in every complain I do. Like every complain, feedback and compliment even. Who says I don't compliment.
what you have written above are plain nonsense, i have heard different side of the story from your church mates.
ReplyDeleteWhat is your email? Text me now at 8 3 35 05 64.
DeleteAppreciate.
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